POSTED UNDER Lip Lift Reviews
Consultation Review: My Experience Was Unfortunately Not As Expected
ORIGINAL POST
My Experience Was Unfortunately Not As Expected.
Disappointing experience!
After seeing all the good reviews, I went to book a consultation for a lip lift with Dr Orfaniotis.
I was not very impressed with the paid consultation. He seemed in a great rush and asked me to book my procedure with his secretary.
I had few more questions before committing and requested another face to face consultation which was denied. Instead I had a phone call from Dr Orfaniotis to ask my query. He clearly did not have time to listen again, and he ended the call abruptly while I was in the middle of explaining my query to him. I thought it was a line error and that he would call back, but he did not. Instead I had a summary letter from his office to say that he had spoken to me and that now I was to book for surgery. I was not impressed by this unprofessional and rude behaviour and decided that this doctor was not for me. He certainly needs to learn how to behave and learn how to treat his clients with respect, dignity, compassion and empathy!
After seeing all the good reviews, I went to book a consultation for a lip lift with Dr Orfaniotis.
I was not very impressed with the paid consultation. He seemed in a great rush and asked me to book my procedure with his secretary.
I had few more questions before committing and requested another face to face consultation which was denied. Instead I had a phone call from Dr Orfaniotis to ask my query. He clearly did not have time to listen again, and he ended the call abruptly while I was in the middle of explaining my query to him. I thought it was a line error and that he would call back, but he did not. Instead I had a summary letter from his office to say that he had spoken to me and that now I was to book for surgery. I was not impressed by this unprofessional and rude behaviour and decided that this doctor was not for me. He certainly needs to learn how to behave and learn how to treat his clients with respect, dignity, compassion and empathy!
Glorious383598's provider
Response from Dr. Orfaniotis:
We are always grateful to receive feedback and view it as an important part of our practice to ensure we are striving to the highest standards. Unfortunately, in this case we have to step in as the information within this review is false and misrepresenting our small business on a public platform and calling our conduct into question. As this is an anonymised review, we have looked back into all our lip lift consultations to have a clear understanding of what exactly happened. We identified only one case which fitted with some of the allegations described in this review.
Two detailed consultations were undertaken, one face to face and one virtual via zoom, as per patient request. Unfortunately, during the zoom call there were significant connection issues and we had to reschedule to another zoom, which took place a few weeks after. Mr Orfaniotis provided a detailed 800-word letter summary of the first consultation. After the second consultation, Mr Orfaniotis concluded that the risks of surgery did outweigh the potential benefits, so declined to operate on this patient. We are sorry if this was disappointing to this client. Any surgery needs careful thought and consideration and it is important to make ethical decisions.
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