Office review: Unprofessional

The staff at the Center for Cosmetic Surgery are really unprofessional. I had a consult about laser resurfacing with a Brooke, which went well. This was on a Wednesday. Brooke said a patient scheduling coordinator would be calling by Friday to set up a time for the procedure. I heard nothing until the next Wednesday. I called and was told that the patient coordinator would call by that Friday. I heard nothing. Finally, the next Thursday (two weeks after I was told Brooke's assistant would be calling me) the scheduler called and said "she had been on vacation". No apology. You lost $3,086 worth of business. What if I'd gone ahead with the procedure and had a complication? Would it have taken 2 weeks to get a callback.