A Waste of Money - Jenkintown, PA

Almost 1 year later and still ripped off $6,500. I believe that the reason my neck looks like this is because of the surgery center room used for my surgery. The surgery center room was so small that I was squeezed in diagonally. I was pushed in and the gurney was actually tilted. That was the only way it would fit. Every inch of the room was taken. At my head on the right side, not even an inch away, was the anesthesiologist and his equipment. The left side of the room only had enough room for the doctor to stand. He could only work from the left side of the room as the entire right side was taken by the anesthesiologist. Hence the messed up right side of my neck! I paid for a full neck lift with liposuction of the chin area. I now have a neck and chin that looks worse than before paid surgery. The entire neck lift should have been redone at no charge, or I should have received my money back. Instead he did 2 terrible minor revisions in his office. That was the cheapest way out for him. This has left me with a messed up neck, a right ear a 1/2 an inch lower than the left and very large, noticeable scar under my chin.

On Dr. Bruce Genters website he has a list of patient reviews and recommendations from real self. On this list only 8 out of 11 from real self are listed, only the good ones. Mine was listed up until about April 26, 2014, but at the bottom, even though it was one of the newer ones. On or about April 26, 2014 I updated my review and suddenly the doctor name disappeared from my review showing as only Bruce. I then checked the doctor website and noticed my review had disappeared. One of the only reasons I am updating this review is to warn people about this doctor before they have problems like I have. I have been in contact with support about this problem and they have added the doctors full name to the review and it is still not showing up on his website. I do not think that the doctor should be able to advertise real self reviews and only show the review where his rating is good . He should have to show all or none.

I had a follow up appointment with the doctor in February, so he could see the damaging scar he made on my chin. They cancelled the appointment claiming a black out. They never called to reschedule. I am glad so that he can cause no further scarring or damage to this awful neck lift. To bad I did not get my money back. Will update with further information in about a month.