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POSTED UNDER Neck Lift Reviews

A Waste of Money - Jenkintown, PA

UPDATED FROM Maddd
1 year post

Surgery Center Room

Maddd
$6,500
Almost 1 year later and still ripped off $6,500. I believe that the reason my neck looks like this is because of the surgery center room used for my surgery. The surgery center room was so small that I was squeezed in diagonally. I was pushed in and the gurney was actually tilted. That was the only way it would fit. Every inch of the room was taken. At my head on the right side, not even an inch away, was the anesthesiologist and his equipment. The left side of the room only had enough room for the doctor to stand. He could only work from the left side of the room as the entire right side was taken by the anesthesiologist. Hence the messed up right side of my neck! I paid for a full neck lift with liposuction of the chin area. I now have a neck and chin that looks worse than before paid surgery. The entire neck lift should have been redone at no charge, or I should have received my money back. Instead he did 2 terrible minor revisions in his office. That was the cheapest way out for him. This has left me with a messed up neck, a right ear a 1/2 an inch lower than the left and very large, noticeable scar under my chin.

Maddd's provider

Bruce E. Genter, MD, FACS (retired)

Bruce E. Genter, MD, FACS (retired)

Board Certified Plastic Surgeon

Maddd rating for Dr. Genter:

Overall rating
Doctor's bedside manner
Answered my questions
After care follow-up
Time spent with me
Phone or email responsiveness
Staff professionalism & courtesy
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Replies (2)

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June 26, 2014
How are you doing?
June 26, 2014
Hi Mylady: I'm doing alight. How are you and your health? I hope your doing better and all is well now. R1
August 19, 2014
I am thinking of having my neck done - loose jowls - any recommendations as to how to avoid problems? Or, is it even worth it?
UPDATED FROM Maddd
1 year post

Patient Reviews and Recommendations

Maddd
On Dr. Bruce Genters website he has a list of patient reviews and recommendations from real self. On this list only 8 out of 11 from real self are listed, only the good ones. Mine was listed up until about April 26, 2014, but at the bottom, even though it was one of the newer ones. On or about April 26, 2014 I updated my review and suddenly the doctor name disappeared from my review showing as only Bruce. I then checked the doctor website and noticed my review had disappeared. One of the only reasons I am updating this review is to warn people about this doctor before they have problems like I have. I have been in contact with support about this problem and they have added the doctors full name to the review and it is still not showing up on his website. I do not think that the doctor should be able to advertise real self reviews and only show the review where his rating is good . He should have to show all or none.

Replies (0)

UPDATED FROM Maddd
11 months post

Finally Finshed With This Doctor

Maddd
I had a follow up appointment with the doctor in February, so he could see the damaging scar he made on my chin. They cancelled the appointment claiming a black out. They never called to reschedule. I am glad so that he can cause no further scarring or damage to this awful neck lift. To bad I did not get my money back. Will update with further information in about a month.

Replies (2)

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April 10, 2014
Wow, you know, I wish there could have been a better end to this story. I hope this heals and that the scar isn't too bad. I feel for you. I have had a difficult time myself...not the doctors fault, my saliva glands never went down due to illness.
April 10, 2014
Hi Mylady: How are you? Your neck looks really nice. Quite an improvement. People are actually asking me what happened to my chin. It is so embarrassing. My neck does not look good either and is not an improvement. I should have just demanded my money back after the first goof. Instead now I have the neck, ear and chin problem. I will update further in another month.
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April 21, 2014
Hi there! Thanks for thinking of me. I feel like I have learned so much since the journey began. Once the fat was stripped off the saliva glands showed up as big swelled glands that turned out to be an autoimmune disease. I knew they were swelled...but I looked froggish and my doc would never have put Sjogrens together with tht swelling, it was always sinus . Now I have wrinkling in the mid neck under the chin...I hope when the submandibular gland swelling does finally go away the neck doesn't look wrinkled and loose. One can pray and live one day at a time. I spent a lot of money on this surgery and I want it perfect. How are you feeling and doing? I have my friends on here...and you are one of the longest. Take care and stay happy.
April 22, 2014
Hi MyLady: That is ashame about your autoimmune disease. I saw the little bit of lines you are talking about. They are hardly noticeable. I know how you feel about the money. The cost is insane! Everything should be perfect after putting out that much money. Hopefully your neck will improve after the swelling goes down. I think your neck looks great. I will continue to follow.
May 31, 2014
How does an autoimmune disease effect the outcome???Thanks so much for answering my question
June 2, 2014
Hi Lizza: I am not sure it does. MyLady has swollen glands. You can see her review under mini face lift. R1
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June 2, 2014
Hi Lizza...I will help you with what ever I can. Thanks R1. Hope you are doing well. Sandy
June 4, 2014
Hi MyLady: Good to hear from you. Your neck looks great. I'm doing alright. I still cannot get over the loss of money from this awful neck lift. It seems that a neck lift is becoming quite popular and everyone but me is having a great result. R1
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June 4, 2014
Ya know, I have been through a very difficult time since I had my surgery, interestingly enough. My job fell apart, diagnosed with Sjogrens, an exacerbation of my back pain which I think is a new injury , and I just had an MRI a week before I reinjured my back so I have to wait for another. I'm going on to disability. So....I guess we have to find some positive things to hang on to. I was taken out of work with Major Depressive Disorder. So, nice neck or not, I have to reinvent myself. This doesn't make your waste of money and the fact that your neck isn't what you wanted any better, but sometimes there are just things that transcend the physical. I want you to be happy, you deserve it. Find fulfillment in your family, friends and career. The fix will come, and I really hope so. Peace out!
November 8, 2014
Very sorry for what happened to you. Thank you for sharing the information, including all all the manipulation in the doctor's website and even on RealSelf. It is scary stuff, particularly since i am scheduled for surgery next week (with another doctor). I am afraid and think perhaps to cancel.