Huge Disappointment - Houston, TX

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Went for a consult for endoscopic brow lift and...

Went for a consult for endoscopic brow lift and how to 'fix' drooping left side of face and ended up going for rhytidectomy(face lift). endo brow lift, sub mental lipectomy and neck-lift, fat-transfer (bill says periorbital/temporal/nasolabial) and Buccal fat pads removed. Add to the total almost $300 for the Aqua cool system that stopped cooling during the 3rd night. At that time the swelling started. It would have been better to save that expense and just use ice packs
Houston Plastic Surgeon

Two weeks after surgery the brow lift was gone. Extremly strong '11'muscles due to 25 years of low vision. Thought doctor understood after explaining that it took 30-40 units of Botox to weaken that area. At my 6 month follow-up he suggested using botox in the outer area below the corners of my mouth to weaken the downward pull. Said he does that for his sister. This might return the upward youthfulness to my mouth. At my follow-up visits I kept hoping he would say he could do better but that never happened. When I kept mentioning the 11's he would say it was too soon for him to do anything. I felt that I needed to stop being so nice and tell him how unhappy I was at my 2 yr follow-up and his remark was that these lifts don't last forever! He asked what would make me happy. He told me he would work up a list and it came to almost $11,000. Since I wiped out my savings with the original procedure I am out of luck. I think my mistake was thinking that Dr. Mentz 'got it' on how strong those muscles were and that I was not a 'standard' case regarding a brow lift. I also brought my mom to my 2nd consult (1st in 2008 was just to discuss a brow-lift) to show the direction my face droop was heading. Sadly after today's pic (11/14/13) I am showing sagging under my jawline on the right side. My suggestion is that anyone considering a procedure take notes and review them with the doctor. Honestly I think he forgets discussions we have had but he seems so personable that you don't realize it until it is too late. Not a perfectionist as his beautiful assistants tell you.

2 out of 5 stars Overall rating
5 out of 5 stars Doctor's bedside manner
5 out of 5 stars Answered my questions
2 out of 5 stars After care follow-up
5 out of 5 stars Time spent with me
3 out of 5 stars Phone or email responsiveness
5 out of 5 stars Staff professionalism & courtesy
3 out of 5 stars Payment process
3 out of 5 stars Wait times
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