Horrible and Unprofessional IPL Burn Experience

Stay away from this Medspa at all cost. I had an IPL laser treatment and was burned quite badly due to gross negligence of this establishment. I have had Picolaser treatments here before, and never had any adverse reactions, so I did not think I would have had a problem with an IPL laser. Prior to the administration of the laser, I was never informed of the risks of the procedure nor signed a consent form. A patch test was never done, which after my burns, I learned should always be conducted before doing the procedure. The procedure was also done on the highest setting the first time it was administered. And on top of all that, the procedure was administered by Shannon, an aesthetician, and not the physician, Dr. Sandhu. In the state of New Jersey, I later found out that only a physician is legally allowed to use a laser on patients. During my procedure, I told Shannon that I was in extreme pain, but she ignored me and said that it was necessary to continue with additional passes of the laser to get the best results. The next morning, I woke up to facial burns all over the top of my head. Dr. Sandhu ADMITTED that it was HIS fault that I was burned by the laser, however, he never even offered to refund me for the procedure. I had to ask for my money back, and it took over 2 weeks to get a refund. Dr. Sandhu would keep telling me that he had processed the refund and it would post to my account any day, but it never did. Finally, with enough persistence on my part, he refunded me in cash.

Dr. Sandhu and he had me come into the office on Tuesday morning, after telling me to simply use Aquaphor and Neosporin on my face upon examining the photos of the burns that I texted him. On my Tuesday appointment, he told me to stop all treatment on my face and allow it to heal on its own. My skin was still quite red, and there were holes in my skin. I received the same advice the following Tuesday during my next check-up appointment. Something didn’t seem right to me, to not treat second-degree burns, so I visited a dermatologist, who told me that I needed to apply silver sulfadiazine and zinc oxide to my burns. Within four days, my skin healed better than it had in the two weeks that Dr. Sandhu told me to do nothing. I went to see Dr. Sandhu again four days later for a follow-up, and he said that my skin was healing amazingly fast (I wonder why?). He said he was going to place me on hydroquinone 8% for all the dark spots on my face where I was burned but did not have the product in the office. He asked me to return 2 hours later to pick up the product, but when I was already in the parking lot of the medspa, I received a call from his assistant that the wrong product had been delivered to his office and if I could come back again tomorrow to pick up the product. At this point, I was becoming quite frustrated with how much I was being inconvenienced for something that was not my fault, and the assistant handed over the phone to Dr. Sandhu. Dr. Sandhu always had a nonchalant, “I don’t care” attitude about the injury created to my face, and even told me on the phone that I was making a big deal over nothing—that his other clients have suffered worse and didn’t get as upset as I did. He then proceeded to slam the phone on me while I was trying to discuss when and how to obtain the hydroquinone medication.

I tried to work with Dr. Sandhu to resolve this issue, but this physician lacks a is not only grossly negligent, but he is rude and lacks a conscious. He does not care in the least if he does harm to others and although he will admit he is wrong, will not do anything to resolve the issue. I am now stuck having to pay for the medical damages that Dr. Sandhu and his assistant Shannon have caused me.