POSTED UNDER SmileDirectClub Reviews
Smile Direct Club Journey- Las Vegas
UPDATED FROM kberlyjson
6 months post
Progress!
$1,500
So after much back and forth SDC sent me a reprint for tray 6! They are perfect! Popped them in and I'm back on track. 3 more trays to go!
UPDATED FROM kberlyjson
6 months post
Still waiting!
I reached out to SDC about reprinting me aligner. They must have misunderstood my request and we're sending me a new impression kit for a midcourse correction. Like a said tray 7, 8, 9, & 10 all look fine. Tray 6 looked damaged. Now I'm already 3 weeks behind in treatment. I've been wearing tray 6 on the top for 3 weeks and tray 5 in the bottom for 6 weeks. I've decided I'm just going to switch to tray 7 all together. Hopefully it all fits. I have not received a new impression kit yet or even a reprint of tray 6.
Replies (1)
K
December 30, 2016
Do they charge you more if they need to make new impressions and new aligners?
UPDATED FROM kberlyjson
5 months post
Hit a snag!
Okay it's been a while since I last updated so much has happened. I got a new job moved across the country and slowly freezing to death! Before I moved I requested all my trays be shipped to me beforehand, which they did! So I now have all ten trays including the years worth of whitening. Everything was prefect until tray 6! Top trays fit perfect not too tight but could feel the pressure. Bottoms ones did not fit at all. I knew immediately there would be a problem because they looked like they were printed incorrectly. They would not even snap down because one tooth is too short. So I contacted them two weeks ago they are still reviewing the pictures I sent and possible will send me another impression kit. So now I'm over 3 weeks behind on my bottom tray.

Replies (2)