Smile Direct Club Journey- Las Vegas

So after having my braces off for over 15 years my teeth have shifted so bad and I'm starting to hate smiling. I signed up with smile direct club after my dentist told me that he could do aligners for 4500. I'm there is no way I could afford that but saw the option for Smile Direct and their payment plan seems perfect. I just got the approval on my pictures and I am now waiting for my impression kit. I'm anxious and I hope everything works out okay.

So I have received my impressions kit on 4/26. The box was a little beat up but everything looked intact. There were no forms in my box which worried me but I guess they are doing it electronically now, because I called this morning and she just emailed them to me and I signed them from my phone. The impressions were difficult. I am worried i didn't get a usable one. The time limit stresses me out and i felt like they were too small for my bottom teeth. I guess I will find out if I passed this round.

I received notification that my impressions were received on May 3rd. As of May 10th I did not hear back if they passed or not. So I live chatted with customer service and was told I did not take them correctly. I did not get enough of my gum line for usable impressions. This frustrates me because I read and read about this process. I watched the videos numerous time I practiced putting them in the trays and I still did not do it correctly. What is also frustrating is they are not very clear on what area is the problem with the impressions. So I called and ordered another kit which will take over a week to be delivered to me. Hopefully the second time is the charm, I will also call and request large trays be sent to me as well as I believe I did not have enough room to position my teeth.