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Serkan, Aggressive, Rude, Arrogant.
I wasn’t happy with the hairline, so I messaged Eda. On 20th March 2024, Eda got back to me. Serkan invited me for a restoration of the frontal line, specifically 800 grafts. Eda confirmed on WhatsApp, “You can kindly request adjustments if you are not happy in the middle of the operation when they draw the line for the second time,” and “It is not an issue for us.”
You guys are a “big brand,” and your so-called doctor, Serkan, walks in, draws the line, and then rushes out a few moments later. I politely questioned him, saying this is not what I mentioned on WhatsApp. He replied that if I wanted the hairline, I needed to pay extra, insisting that my hair was good and that I had not been invited for this specific procedure. Then what's the point of me coming? I traveled four hours with my brother, who took time off to accompany me.
Dr. Serkan went ballistic, saying they would not be doing the hairline again because it wasn't done the first time, and the top crown would not be treated. His attitude changed, becoming super aggressive when we asked why. It seemed like no one had ever questioned “Dr. Serkan Aygin” before. He claimed they were already giving me a free treatment of 1100 grafts and that he was doing me a favor. At this point, we asked him to calm down as his voice was raised. I was surprised and shocked to witness this behavior. How could a so-called “Dr. Serkan” make it all about money? Pay more, and then they’ll do it? Then what did I pay for in the first place?
Words suddenly came out like, “You should thank me,” and “You want a piece of the whole cake.” He aggressively touched my hair. I told Dr. Serkan I had taken second opinions from different hair transplant companies. He then touched me on the shoulder aggressively, demanded to see them, slammed the laptop in front of me, and told me to put on a Zoom call. His customer service representative told him to calm down, and he walked out, suggesting that we leave if we didn’t want the procedure. It felt like he wanted to physically assault me. I was frightened and even told his customer service to leave us alone and not convince us otherwise.
I traveled all the way to Turkey to be spoken to in an unworthy, inhumane manner. This experience suggests that Doku Medical has no care for patients like myself, as demonstrated by your owner, who treated me poorly, made me feel small, embarrassed, and as if I had done something wrong. He behaved as if he was status-wise superior, displaying threatening behavior. I had to tell him to calm down, as he had zero respect. I felt so frightened the next day to go into surgery, wondering what could happen. Cemeal was great in reassuring us and had to defend your doctor. I should have never been treated like this. “They can go,” “You should respect me,” and “You should thank me” – you would have assumed he was the customer. Not once did I disrespect or raise my voice, unlike him. This was the worst experience ever. I even regret choosing Doku Medical as I feel let down and have changed my opinion. This seriously needs looking into, and saying sorry will just be words now, as it seems like Dr. Serkan is being protected by his customer service when his true colors have come out.
You guys are a “big brand,” and your so-called doctor, Serkan, walks in, draws the line, and then rushes out a few moments later. I politely questioned him, saying this is not what I mentioned on WhatsApp. He replied that if I wanted the hairline, I needed to pay extra, insisting that my hair was good and that I had not been invited for this specific procedure. Then what's the point of me coming? I traveled four hours with my brother, who took time off to accompany me.
Dr. Serkan went ballistic, saying they would not be doing the hairline again because it wasn't done the first time, and the top crown would not be treated. His attitude changed, becoming super aggressive when we asked why. It seemed like no one had ever questioned “Dr. Serkan Aygin” before. He claimed they were already giving me a free treatment of 1100 grafts and that he was doing me a favor. At this point, we asked him to calm down as his voice was raised. I was surprised and shocked to witness this behavior. How could a so-called “Dr. Serkan” make it all about money? Pay more, and then they’ll do it? Then what did I pay for in the first place?
Words suddenly came out like, “You should thank me,” and “You want a piece of the whole cake.” He aggressively touched my hair. I told Dr. Serkan I had taken second opinions from different hair transplant companies. He then touched me on the shoulder aggressively, demanded to see them, slammed the laptop in front of me, and told me to put on a Zoom call. His customer service representative told him to calm down, and he walked out, suggesting that we leave if we didn’t want the procedure. It felt like he wanted to physically assault me. I was frightened and even told his customer service to leave us alone and not convince us otherwise.
I traveled all the way to Turkey to be spoken to in an unworthy, inhumane manner. This experience suggests that Doku Medical has no care for patients like myself, as demonstrated by your owner, who treated me poorly, made me feel small, embarrassed, and as if I had done something wrong. He behaved as if he was status-wise superior, displaying threatening behavior. I had to tell him to calm down, as he had zero respect. I felt so frightened the next day to go into surgery, wondering what could happen. Cemeal was great in reassuring us and had to defend your doctor. I should have never been treated like this. “They can go,” “You should respect me,” and “You should thank me” – you would have assumed he was the customer. Not once did I disrespect or raise my voice, unlike him. This was the worst experience ever. I even regret choosing Doku Medical as I feel let down and have changed my opinion. This seriously needs looking into, and saying sorry will just be words now, as it seems like Dr. Serkan is being protected by his customer service when his true colors have come out.
Provider Review
Physician
Merkez Mh. Istiklal Sk. No: 11/A Key Plaza, Istanbul,