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Dr. Khalid is Exceptional
Dr. Khalid is truly exceptional. I have never been listened to or cared for by anyone ever in my lifer in the way that Dr. Khalid did for me. He checked-in frequently throughout the procedure, ensuring the team was doing a truly perfect job and re-directing if he felt they needed to do something slightly better. Prior to the procedure, he was incredibly patient and genuinely involved when marking what I wanted to have done. He insisted that I loved our plan before he did anything else. He spoke to his team kindly and cared about them too while they worked together. Dr. Khalid is a truly exceptional doctor. I would travel far to get to work with him again. He is exceptional.
Nate is also highly responsive and offers a great post-op video to help you know what to do after the procedure is complete.
A few other areas about my experience:
- There was no AC in the office during my 12 hour procedure, and it was 80+ degrees outside. I am told this is only the case for Sunday appointments, but it wasn’t too bad! It’s nice that Sundays are offered. Dr. Khalid thoughtfully created a makeshift AC with ice and a fan and it made a big difference. It wasn’t too uncomfortable for me, but I feel for the staff!
- Dr. Khalid instructed me to spray saline spray every hour for the first few days, however I didn’t receive any saline spray. Nate’s (super informative!) post-op video also mentions to use saline spray. When I called/emailed after leaving the procedure, Nicole and Nate told me I don’t need it. Confusing, but maybe was a mixup somewhere and everything seems okay without it!
- The manager told me she would be following-up via phone call the following day after the procedure to check-in, but I didn’t receive a call. I did however get a call the day after, and was told it was because she was with her daughter the day prior (they were closed the day before too, which could also have been why they didn’t give me a call). She is incredibly friendly and nice
- I received 300 grafts less than what I paid for (which I am happy about! Dr. Khalid didn’t want to add more/less that exactly what I needed). I did have to ask to be refunded the difference, but was given a refund immediately after looking into it
- Complimentary after-transplant treatments are mentioned prior to the procedure, but be sure to ask for them after the procedure is complete if you’d like them. I haven’t tried them yet, but it’s nice that they offer this
I will edit as I start to see my results. I am currently 4 days post-op hair transplant
Nate is also highly responsive and offers a great post-op video to help you know what to do after the procedure is complete.
A few other areas about my experience:
- There was no AC in the office during my 12 hour procedure, and it was 80+ degrees outside. I am told this is only the case for Sunday appointments, but it wasn’t too bad! It’s nice that Sundays are offered. Dr. Khalid thoughtfully created a makeshift AC with ice and a fan and it made a big difference. It wasn’t too uncomfortable for me, but I feel for the staff!
- Dr. Khalid instructed me to spray saline spray every hour for the first few days, however I didn’t receive any saline spray. Nate’s (super informative!) post-op video also mentions to use saline spray. When I called/emailed after leaving the procedure, Nicole and Nate told me I don’t need it. Confusing, but maybe was a mixup somewhere and everything seems okay without it!
- The manager told me she would be following-up via phone call the following day after the procedure to check-in, but I didn’t receive a call. I did however get a call the day after, and was told it was because she was with her daughter the day prior (they were closed the day before too, which could also have been why they didn’t give me a call). She is incredibly friendly and nice
- I received 300 grafts less than what I paid for (which I am happy about! Dr. Khalid didn’t want to add more/less that exactly what I needed). I did have to ask to be refunded the difference, but was given a refund immediately after looking into it
- Complimentary after-transplant treatments are mentioned prior to the procedure, but be sure to ask for them after the procedure is complete if you’d like them. I haven’t tried them yet, but it’s nice that they offer this
I will edit as I start to see my results. I am currently 4 days post-op hair transplant
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