Highly Don't Recommend

Would give zero stars if I could. I purchased buy one get one free Exosomes during a recent promotion. I had a horrible experience with the provider the last time I went, and complained to the customer service manager to no avail. The customer service here is horrendous...skeleton staff, constant turnover with no idea how to treat people. So, I decided to find another MedSpa to do my microneedling after going there seven years. I have one Exosomes treatment left and was told at my last appointment that I couldn't get it to take home, but could come in and get it applied there at a later date. Now, Juvly is saying I can't use it without another treatment of some kind, and the one I have left is the free one. So, they can't refund me. How ridiculous is that? They arbitrarily say the one I used was the one I paid for. I now go to a MedSpa where they appreciate me and don't act like they are doing me a favor. Go anywhere else. This place has really gone downhill.