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*Treatment results may vary
Extremely Pleased with my Results!
I had Genioplasty surgery in May with Dr Gurkan and I am extremely pleased with the results and my experience with Dr Gurkan. It was evident from my first consultation he knew exactly what he was doing, he had state of the art technology and we spent a great deal of time discussing the desired outcome and surgery process involved during our first face to face consultation.
From my X-ray results it made more sense to perform a sliding Genioplasty to set my chin back due to the structure of my chin and tissue deposits in that area. After our first consultation I felt confident and reassured that Dr Gurkan was an expert in this field and he certainly was. It has taken a few months to heal nicely as I had an incision performed under my chin instead of the inside of my mouth due to the nature of the surgery but I could see my results already a week after surgery and now 4-5 months on it has healed nicely and I am overjoyed with the results. It is extremely natural and subtly performed which is what my desired outcome was!
The reason I have given 4 starts instead of 5 I felt the whole communication and organisation could have been better. The team with Dr Gurkan at the Office were lovely but as expected there is a communication barrier and the only means to communicate is through google translate. This didn’t bother me really as it’s expected when you’re having surgery in a different country and Dr Gurkan spoke perfect English but it’s just a forewarning. I would say the area that let them down the most was the organisation, I found if I had queries beforehand it would take days to respond, and any responses were sometimes vague or difficult to interpret. When I arrived in Turkey I had to have an X-ray, no appointment or address details was provided, it was suddenly whatsapped to me on the day and was told I had to be there within the hour. And the same with post op visits it added to the stress of preparing and recovering from surgery and I think it could have been organised more effectively. There was also an issue with money but admittedly this was more my mistake. I think a lot of confusion could be avoided if they provided documentation pre surgery on all the address details, money and agreed price and currency, name of team members and the process involved pre and post surgery details. Travelling overseas for surgery is a scary experience so it should be as smooth as possible for the patient and unfortunately this is where they lacked.
From my X-ray results it made more sense to perform a sliding Genioplasty to set my chin back due to the structure of my chin and tissue deposits in that area. After our first consultation I felt confident and reassured that Dr Gurkan was an expert in this field and he certainly was. It has taken a few months to heal nicely as I had an incision performed under my chin instead of the inside of my mouth due to the nature of the surgery but I could see my results already a week after surgery and now 4-5 months on it has healed nicely and I am overjoyed with the results. It is extremely natural and subtly performed which is what my desired outcome was!
The reason I have given 4 starts instead of 5 I felt the whole communication and organisation could have been better. The team with Dr Gurkan at the Office were lovely but as expected there is a communication barrier and the only means to communicate is through google translate. This didn’t bother me really as it’s expected when you’re having surgery in a different country and Dr Gurkan spoke perfect English but it’s just a forewarning. I would say the area that let them down the most was the organisation, I found if I had queries beforehand it would take days to respond, and any responses were sometimes vague or difficult to interpret. When I arrived in Turkey I had to have an X-ray, no appointment or address details was provided, it was suddenly whatsapped to me on the day and was told I had to be there within the hour. And the same with post op visits it added to the stress of preparing and recovering from surgery and I think it could have been organised more effectively. There was also an issue with money but admittedly this was more my mistake. I think a lot of confusion could be avoided if they provided documentation pre surgery on all the address details, money and agreed price and currency, name of team members and the process involved pre and post surgery details. Travelling overseas for surgery is a scary experience so it should be as smooth as possible for the patient and unfortunately this is where they lacked.
Provider Review
