Treatment Provider
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Provider Review
In June of 2016 I chose Dr. Galiano for a facelift based on the excellent reviews that I read online. Unfortunately, at that time I did not notice that almost all the reviews were not for facelifts. A couple of weeks after my surgery, I realized that there was something wrong with my face: when I smiled or laughed the smile stopped well below the cheekbones. This caused the skin to "bunch up" well below the cheekbones. It felt like the skin and muscle had been anchored to the bone and could move past it. In addition, very large skull-like indentations were formed around the cheekbones and a round "bulge" appeared just above the jaw line. The sides of my face, especially the left one, looked awkward and a little grotesque. It was not possible to speak to Dr. Galiano directly by phone and I conveyed my worries through his nurse, who spoke to him and took his answer that she passed to me. He was not concerned, the nurse said, and dismissed my concerns as part of the swelling and healing process. At three months post-surgery, after most swelling had subsided, the problems were even more obvious. He said that he would use some filler to even up the indentations on the cheekbones and he offered Kybella injections for the “bulge” (for $2,000.00). As for the tethering of skin and muscle below the cheekbone, well, I had to keep it. He assured me that he had not used stitches that could explain the tethering and promised that eventually everything would be fine. In addition to these problems, I was not able - and still am not able at nine months post surgery - to close my left eye completely because the muscle controlling the lower lid was/is not working properly. I saw Dr. Galiano last time in October 2016. I was very angry at his dismissal of my problems and told him that I would consult another surgeon. In February I had a repair/revision facelift with another surgeon. He told me that there were indeed permanent stitches that he had to remove together with a permanent thread that held together the tissues. He also cleaned the underlying abundant scar tissue as much as possible but not completely because of risk of damaging the nerve. Now my face looks and feels normal. This entire ordeal cost me much pain, humiliation in having an awkward face for several months, and a lot of money, especially because I had to pay many more thousands of dollars to Dr. Galiano in addition to what he had originally estimated. And the disregard of the doctor for my concerns was disheartening. For several months I debated whether to write this review or not. I realize that maybe I am one of just few mistakes that happened. On the other hand, if one had warned me about facelift results, I would have gone somewhere else. Based on the reviews, Dr. Galiano is likely good with breast surgeries. However, if somebody is contemplating a facelift with him, perhaps he/she should ask him first to look at patients who underwent this procedure with him. Unless he has many successful facelifts under his belt, one should be careful.