I had to go back and edit my initial review, because I don't feel that the judgement shown by Dr. Hein in her approach to my surgery was sound.
I saw Dr. Hein in September for a consult, and was scheduled for a November 16th breast reduction surgery. I initially perceived that she was kind and understanding, as I didn't receive any pushback on performing the surgery because of my weight. I'm a size 14-16, ~225 lbs at the time, but have lost more than 30 lbs since surgery due to increased activity.
Prior to surgery, I had shown her pictures of my ideal breast size and shape. Quite frankly, I don't even know why she asked for them, because what she delivered was nothing close to what I had requested.
I was a J cup, and my right breast was a good cup size larger than my left. When I asked about her approach and plan, she said that the right breast would determine her approach. While this didn't particularly answer my question, I generally trusted her judgement because she seemed knowledgeable.
For god knows what reason, come surgery day, she decided to use a lollipop technique on my breasts. The incision goes down from my nipple, and curves outward toward each armpit. My final size was a DD, which is still, quite frankly, too large for my frame. Even though I'm a plus size woman, the real issue is back pain and rashes, which persist to this day.
The bunchy incisions she used to pull up still-strained skin resulted in painful, deep keloid scarring in areas. Scar massage and treatment hasn't done much to improve them.
What really did me in for believing she had my best interests at heart, though, was when in response to bringing her attention to the incision scarring, she insisted that was not her doing. The marks were right there on my breast, spread out half an inch from the nipple itself, CLEARLY showing her bunchy, strained, and stretched incision—but she still fought it.
When I asked her for a reason—ANY valid medical reason—why she chose to use the lollipop technique, she simply responded that it had a shorter recovery time. But if I have to have a revision surgery to actually relieve my symptoms, obviously that isn't the case!
At the end of the day, Dr. Hein told me that she didn't feel she could bring me the results I desired (which are actually the results she told my insurance provider she would deliver, not just "my preference"), and that I should see another doctor. Which I am now doing, with a doctor who both knows and has worked with Dr. Hein, and was appalled to hear that she used the lollipop technique on my breasts.
She is the 5th doctor, having seen my breasts, to tell me that the doctor who performed my surgery exercised poor judgement in mass reduction, liposuction balance, nipple placement, and incision technique.
I can't, in good conscience, recommend Dr. Hein for anyone with extremely large breasts like mine. Her response to my concerns has been disheartening at best, and I'm very frustrated that she
2 out of 5 stars