Smilecareclub Journey - Florence, MA

First let me say that all my life I have been completely embarrassed and ashamed of my teeth, it took a lot of courage to even post this picture. My parents did not have the financial means to provide me with braces when I was a child. As an adult I now have my own financial means and was so excited to stumble across Smiledirectclub. I have not smiled showing teeth since I was six years old and am so thankful that this options exists for me. I purchased a discount for my assessment kit and total aligner treatment through groupon (new customers to groupon can sign up and get additional discount of $10 with code welcome10).

The process was simple. I ordered my impressions and evaluation kit online on 5/13/16. I then finished my photo assessment on 5/16/16 and received an email that same night that my initial assessment was accepted! I was completely shocked since you can see that my teeth have extreme crowding.

I am not positive about the date I received my impressions, however, I got an email letting me know my impressions were received on 5/31/16 and that I should hear back from them within 7-10 business days. I didn't hear back from then until after I sent an email (6/10/16), however, they replied back to me within 1 business day. My impressions had been accepted and I would be receiving my treatment plan within another 7-10 business days.

On 6/16/16 I received the generic email stating my impressions were accepted and that I would get my treatment plan within 7-10 business days. I decided that I would take 6/16/16 as the day to start the countdown.

I still have not received my treatment plan, however, I emailed them on 6/28/16 and again, received a response within one business day. My treatment plan is still in process and since my case is on the extreme crowding side, I completely understand why it would take extra time. The very nice woman who emailed me back did say that I should be getting my plan by early next week at the latest.

I am so thrilled to have the chance to finally REALLY smile for a photo. I have had absolutely no problems as of yet with customer service and have not felt like I have been waiting too long for each process.

I am eager to see my treatment plan and get the process started! If they can fix my teeth, they can fix yours! I will keep you all posted.

After much anticipation I received my treatment plan! I was almost certain that I was going to have to get some IPR during my treatment, however, NO IPR! My plan consists of 40 aligners (20 top/20 bottom) worn over a period of 10 months. I think I will be going with the full payment now method. I will keep you all posted about my progress and when I receive my first set of aligners!

So, I received a call from the company yesterday and the representative was helpful and asked if I had any questions. I let him know my payment plan and the day I was planning on purchasing. I had decided to use the pay up front option, however, ended up not paying yet since I found that the site has mysteriously lost the option to use a coupon code overnight. This seemed a little sneaky to me only since I had already had success in inputting a coupon code for an extra discount the night before. I had a weird feeling so I took a screenshot of the option to enter the code just incase which I posted. I would hope they bring back the option, until then, I guess I will reconsider my payment option.