Reviews you can trust, from real people like you.      
How it works
  • Our highly-trained Review Moderation team evaluates all reviews before they're published to ensure they're written by people like you and not a member of a doctor's office.
  • This multi-step process takes up to 24 hours from review submission to publication.
  • Doctors can't pay to have reviews removed or hidden.
  • Reviews are only removed at the reviewer's request or if they violate our Terms of Service.

If you have questions or believe we should re-evaluate a published review, let us know.

Sort by:
*Treatment results may vary

BOTH LIP IMPLANTS ARE LOPSIDED :(((((((

So, alot has changed since I last posted. Once the swelling had completely subsided, I realized that my top implant had shifted completely to the left and the bottom had shifted completely to the right. I looked completely lopsided. I brought this to the Dr's attn and he questioned me quite a bit. Said they "looked good" and that what really mattered was how they looked, not where the implant was. I could not disagree more. The implants are to be centered, unless you have some kind of an agreement prior to the surgery. He redid the top lip on 11/19, but I was his last patient before the Thanksgiving holiday so we didn't do the bottom at that time. I had to wait for him to return, so the bottom was redone on 12/20. Today, both implants are all the way to the left and right, just as they were prior to the second surgeries. I am so frustrated. The top actually looks fairly decent. I can feel the implant when I touch it, but it doesn't bother me on a regular basis. The bottom, however, is actually uncomfortable and looks lopsided. I also think it was put in too low, as it feels that it is below my lip line inside my mouth. I cannot stand the thought of surgery again- I deal face to face with clients 8 hours a day in a very small office, I cannot take time off and for each surgery I looked like a monster for about 7-10 days. He and his staff have always been very responsive, so I need to call him and let him know, I am just so tired of dealing with this. It's been over 2 months, 4 seperate surgeries and at least 6 visits. I am trying to be reasonable, but this is not what I was expecting. Any suggestions on how to move forward. I'm feeling like I want to have the bottom redone in 6 months, by someone else :(. Ugh.
**note in photo the bottom lip is pushed out on one side.

Pics 4 weeks after surgery


DAY 19

Love love love my lips. On Day 11 I noticed that my top implant was positioning itself all the way to the left and would not stay when I squeezed it to the center. I contacted Dr.Chen's office. They took me in the same day, he refid my top lip and put in an internal stitch to keep implant in position. Had swelling gor just a couple days. My lips are now perfect for me. They are exactly what I wanted. I cannot say enough about Dr.C and staff. Just a really great experience and result.

Provider Review

Dr. William Chen
Overall rating
Doctor's bedside manner
Answered my questions
After care follow-up
Time spent with me
Phone or email responsiveness
Staff professionalism & courtesy
Payment process
Wait times

Excellent. He and staff are amazing. Very professional, thorough and kind.