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POSTED UNDER Facelift REVIEWS

devastated

ORIGINAL POST

Devastated

jenac210

I had a FL, NL and Endoscopic brow lift on 10/13/21. After the bandages came off I realized that several inches of my hair was removed. So Much of my scalp with my native hair on it is gone. This is not hair loss around an incision site. This is far beyond losing side burns. The bald skin you see on my head is the skin that was previously on my face. The skin with my hair on it below these high incisions was cut off. My hair starts so far back on my head that it's absurd. You can see in the picture where I will need a hair transplant. You can also see in the before picture how nicely it used to come down in front of my ears.
I have been asking for him to help me rectify this for a year. I told him that I really had to save up for this facelift and his exact words were “then you can save up for a hair transplant”. I cried the whole way home from that appointment. I will have to have two hair transplants which are big surgeries where they must remove more strips of scalp from the back of my head to restore my hair back to a hairline that’s even close to something natural looking. I never expected to have to spend over $10,000 additional to try and restore my hair. I was pointed to the papers I signed and told he isn’t liable. In his last correspondence he told me I may need another FL in the future and offered to do it at no charge. A free facelift in 15-20 years doesn't help me with this unacceptable result. I would never use him again even if it was free.
People keep reaching out to me from my support group to tell me they showed my picture to their doctors in pre-op as they would never want this to happen to them. It stinks to be the poster child for an outcome that is horrifying to people. I’m also not happy with the way my ears look. You can see how the tragus looks flat and the lobes are now connected. I have what is likely permanent numbness in most of my face and under my chin.
I could live with all of that though, just not having my hair removed. It makes it worse for me that I have no recourse and he won’t help. I’m still in shock everyday, I have so much remorse. I wish I had picked any of the other doctors I consulted with. I paid almost 30K (surgery plus anesthesia) In my opinion I should not be dealing with this.
Lastly, it is pertinent to mention that I did not know until after my surgery that he has successfully sued another patient for defamation. The details of which are public information. This would have weighed heavily in my decision had I had known.

jenac210's provider

Johnny Mao, MD, FACS

Johnny Mao, MD, FACS

Board Certified Facial Plastic Surgeon

4.9 | 243 Reviews
PROFILE

jenac210 rating for Dr. Mao:

Overall rating

Replies (48)

November 10, 2022
From what I understand you are not the only one he has left devastated emotionally and physically.
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December 9, 2022
Me too!
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December 9, 2022
I will message you.
November 10, 2022
wow, I would have never known about this as a potential risk of all the things that can happen, and I hate to say, I too will use your picture in consults to make sure this or something similar does not happen to me. I am really sorry you are going through this. Thank you for your bravery of showing these pictures and explaining what actually happened and why. Good luck with your hair restoration and hope you are able to get very close to what your hairline looked like before.
November 15, 2022
I’m sorry you are experiencing this, this is a terrible thing to happen and must be devastating, not as a consolation prize but I have actually seen worse outcomes of his.
November 21, 2022
How come he has so many high ratings on Real Self? What is the gig? Maybe someone from RS can address this? This lady clearly got an obvious substandard result.
Like my trainer said, if someone only has excellent reviews, she knows they are not an authentic representation of that person. NO ONE only has excellent reviews.
November 21, 2022

Hi there,

Thank you for your comment - I wanted to get back to you and let you know how you can filter a provider's reviews. Provider reviews are automatically sorted to show those that are in the 'featured' tab - but if you would like to see others (including recent, lowest rating and/or highest rating) you can do so by changing how they sort. Please let us know anytime if you have any further queries via contactus@realself.com

November 21, 2022
Thank you for your reply. I know there are filters, but they are not in all places. For example, I pulled up this specific Dr by name. Clicked on his reviews, and the only sort there is by procedure. I do not see in this specific area a sort function of ratings…… which is what we are looking for. In the example above, I have to SCROLL past all his 5 star ratings to get to this review.
So can RS add the sort by star function, sort by date, under the doctor name? The way it is now is not user friendly. And frankly, misleading.
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December 6, 2022

Thanks for your feedback and I'm sorry this has been difficult to find.

The sort options are on a doctor's profile under the "Reviews" heading. There's an option to sort by procedure (as you mentioned) but also to sort by Featured, Highest, Lowest and Most Recent. Click on the arrow next to the "Sort By: Featured" option to choose the one you want.

Hope that helps.

September 3, 2023
Oh please
December 9, 2022
I had someone else do surgery on my eyes, brows that ruined my face, someone world reknown. I speak personally to several of Mao’s botched patients off of this site. We became friends. Fellow botched depressed people.
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December 10, 2022
May I ask who you went to? I met nice people who also have been botched. We are planning a meetup.
February 9, 2023
I can’t mention his name because we came to an agreement and I have signed a NDA. Now I can’t say what I really feel and that is just as upsetting, probably more. These surgeons do not care about leaving their patients emotionally and physically damaged. Because of this moving forward is difficult.
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January 22, 2023
So very sorry this happened to you! There are too many of these surgeons out there that quite simply have no business touching people's faces and bodies. I don't know how they sleep at night causing so much psychological trauma to their patients. I don't think hair transplant is your only option. I think a skilled plastic surgeon could pull the scalp hair down around your ears again, likely with a better result. Hair transplants cannot achieve the same density as native hair, even with 2 or 3 surgeries. Surgeon's practiced in hairline lowering procedure would be where I would start looking. Have you consulted with an attorney? I would think that at the very least you are owed a refund for the 30K you spent so that you can afford to have this corrected. There is nobody who would look at these results and deem them acceptable. Keep your chin up, as devastating as this may be, it IS fixable!
January 22, 2023
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January 22, 2023
Good luck with your surgery! So sorry you have to go through all this :(
February 12, 2023
I think I may have been to. He wants to do a revision. May I ask what procedure he performed on you?
February 12, 2023
February 12, 2023
I do had my nose done by him and I have been unhappy since the bandages were taken off. My columella is short and I have very visible scars. After months of telling me to be patient now he is saying it spiny be to my liking and wants to do a revision. I would love to speak with your friend to find out what was done and what was Dr. Mao response regarding her outcome. Can she private message me?
February 12, 2023
Yes I always felt Amanda is caring and understanding but now realize she is paid by him and will say what needs to be said to cover his ass.
February 13, 2023
I think we all kind of went through the same thing with Amanda. I thought she was caring in the beginning. The way she would talk to me and reassure me. But now that I've met the other seven people I realize what her role is. I sent a message to your inbox