Sold me a box of Juvederm XC without telling me it would expire

This may be a bit long, but the backstory is part of the complaint which began August 2021 and has not yet concluded today, June 2022. Last year's facelift: Only talked to surgeon about 5 mins. at consult, no details about specifics/what to expect,etc., just "Yeah, I can fix that" -- And after the consult, I could only talk to staff, although I tried to talk to Dr, as I wanted to add eyes. (Couldn't -- had to wait till this year and pay again- this comes in later, too.) With anxiety disorder, I communicate best in writing and prefer to get things in writing. ...repeatedly asked for emails, but staff refused; the nurse even said "I know you wanted emails, but..." as she called to answer questions! I told her then that I wanted to add eyes; she said sure, but again--- I could not to talk to the doctor about it -- just staff, so I didn't. Saw Dr.for second time, maybe 5 minutes, post- procedure. Facelift took a little over an hour, super fast compared to others. Now the real complaint begins, but backstory is part of it- you'll see why. After the surgery, the Dr. gave me a box of Juviderm XC saying "didn't need it -- use it next time you get work." I was bewildered; this had never happened-- wondered why they didn't refund our money, since they underestimated so wildly (again, that had never happened...one syringe, which I was then not charged for-- but never two) but ...I took it home and put it carefully away, as it was worth $1200. For weeks post- lift, spoke to staff about follow-up problems. I mentioned "how nice" it was that I had 2 whole syringes to use sometime later, maybe next year, and staff agreed. . When I was completely healed, the dr. called; we talked about two minutes, saying it was healed okay. ALL THESE CONVERSATIONS AND NO ONE TOLD ME THE JUVIDERM WAS ONLY GOOD FOR SIX MONTHS. I was not even told it HAD an expiration date! Saying "use it next time" when people usually wait at least a year before more work made it worse. Now, to make THAT even worse---Tried to get appt with them this year for eyes. Emailed--they wrote back a stiff, formal email "If you wish to see one of our surgeons at Cox Health, please call main office at......" Emld again saying, "hey, it's me-- I was there last summer. Remember me?" I wanted to ask questions about last year's pics and work this year. Second time, they sent ANOTHER formal email -- "If you wish to...call main office." (This is a huge complex, covering blocks, with a phone tree that would give anyone an anxiety disorder-- and the main office would only transfer me to them) -- they "answered" me as if I was a stranger, rather than a patient they just saw over a period of two months, just months ago. So I made a consult w/ a new dr. for eyes this year. Yesterday I went to consult---and asked if I could use this Juviderm I have--They said "Sure, if it's not expired." I said "WHAT?" (She also said, when I explained, that it was "odd" and "It's just not done that way." I said, "Yeah. I know.") So I went home and looked at the JD box-- It expired last month! If I had only known, I would have used it sooner. It was only good for 6 months and no one told me-- not even that it expires -- even though it was unethical in the first place to charge me for something not used -- either a doctor's error in judgement or a doctor's decision to finish up quickly that day. (I ended up with a version of what is sometimes called "Pixie ears.") 1. He should have given me the $1200 ($600 a syringe, 2 syringes) instead of the box of it! (I don't want it on the credit card; I transferred balances to new cards this year; doubt if is even open.) 2. Even though he unethically did that with the JD (the bill was already $10,000-- for ONE hour, not the usual 2-3), he should have told me-- "But use it soon-- it expires" --.and the "six months" part, too. Instead, he said "Use it next time," when he knows we don't come in for work more than once a year for more work. 3. His nurses, when I talked about "I even have an extra box for next time should have told me "Look for the date on the box" or even just "Are you aware that it expires?" Instead, it was just "Yes!" 4. When I emailed his office, direct to people I had talked with repeatedly less than a year ago, for a span of several weeks, they should have answered me personally instead of sending me a stiff email saying "go through the bureaucracy" -- they know I'm a patient, as of the summer before! So the little time he spent was one thing, being left with "pixie ears" and some loose skin was another-- but I'm not complaining on those because when you go to a new surgeon, it's a crap shoot. I'm not complaining about having to call the hospital the night before to find out what time my appt was and then having to drive all night to make the 4-hour drive to their city to get their by 6 AM, rather than having a regular appointment set for surgery. I overlooked all this. BUT: I AM complaining about what looks like padding the bill (ethics and common sense say don't charge people for something NOT USED/NOT DONE. Would a painter say "Yeah, I finished your house and it didn't need all this paint, but I bought it and charged YOU for it anyway and I'll leave the buckets in your driveway---maybe someday you'll decide to paint with this color again??") If they had refunded the money after the surgery rather than tossing me the box, okay. (By the way, I never got the "free camoflauge concealer pack" promised, either!)If I had gotten a personal email back this year, I could have asked or mentioned "I can bring in last year's Juviderm,' and I might have gotten in somewhere before it expired....okay again. (Of course, if I could have talked to the doctor the year before, I wouldn't have to go to a different dr this year, because I would have had my eyes done.) But they did neither. So this review points out all the problems I had with Cox Health and Dr. Robert Shaw. I'm letting people know that I have complaints out with the BBB and the federal gov's Consumer Finance Protection Board. I also have a complaint written out and ready to send to the state licensing board for physicians.. If I get a check for the $1200 that the (now worthless) Juviderm is/was worth -- money that the doctor CHARGED me which was not part of my operation at all, I will come back and take all the negative points out and write that he swiftly corrected the "error." (as it had to be either a deliberate padding OR a gross error in estimating on his part --either way, he should not have made ME pay for it.) I will even remove the extra details I was not happy with. In the meantime, beware huge, impersonal hospitals, Cox Health, and Dr. Robert Shaw. One star unless this is made right. He knows what to do.