TBT Upper Eyelift

I had my consultation with Dr Kremer, and waited for about 20-30 mins to see him. When I met him he was very friendly and extremely talkative and eccentric. I told him that I wanted an TBT upper eyelift and he said he could perform this for me. I went to him because his technique didn't involve removing the fat pad so wouldn't give that hollow appearance around the socket that can happen after surgery and can happen naturally with the aging process. This was an important factor in choosing him as my surgeon as I am only 39 yrs old.
Would it not have been for that I would have gone to Dr Rajiv Grover.I have previously had surgery with Dr Grover who was superb. From beginning to end he was amazing. He had time for me at the consultation, performed great surgery and brilliant after care. Very professional surgeon with a lovely caring nature. My experience with Dr Kremer was regrettably not the same.
So at the consult he told me funny story after story about all his other patients (which went on for sometime). I waited patiently for him to finish so I could ask my questions. Whilst waiting for him to finish he had a phone call from reception because the other patient after me complained about waiting too long. so he told me he had no further time so I didn't really get to have a proper consult. This was extremely frustrating.
Regardless of this bad consultation, I elected to have surgery with him. On the surgery day I had to arrive at 7:30 am. I had to commute so I took the train around 5 ish. When he got round to seeing me before the surgery he said they had booked me in the wrong time so I had to wait for him to perform his other surgery first. The surgery was performed at Harley Health Village. The room in which i waited for the op was horrible as the walls did not go up to the ceiling so I could hear everything going on around me and all the personal details of his other patient in the room next to me (which means they can hear everything I am saying). Also the door to the surgery section of the clinic was extremely creaky and closed with a massive BANG which woke me up several times). I have have had several ops before this and I have never felt so uneasy and uncomfortable leading up to surgery.
Whilst performing surgery one of the pieces of equipment failed to work I think it was the cautery pen. So this was very disconcerting as I was awake at the time. So they had to find another one. After surgery the nurses were very good and caring though. When I was in recovery at home I wanted to contact him, his assistant was on holiday and I was not given any emergency contact numbers. If there was a problem I had nowhere to turn. I sent an email which they did not respond to. So I called the clinic and asked to speak to the Dr and they said they could not give me his contact details due to GDPR. He is my Dr it is ridiculous. I asked if he called me back but he didn't. They spoke with him and then the clinic called me back so I didn't really get the answers I wanted. When I had my stitches removed his assistant was back from holiday but the Dr was on holiday. So nurses had to take out the stitches and yet again there was an issue with this appt and they wanted to move the time. I was fed up at this point and said no I want my appt time as I have to commute and I have booked train tickets. Whilst the nurses were trying to remove the stitches someone was continually knocking on the door as they wanted the room. Yet again another bad experience.
I emailed his assistant a couple of weeks after surgery as I am a little worried about my healing and she did reply that day which was good. However, I am a month on and one eye still feels tight and I have several issues. I emailed them a couple of day ago and asking for advice and have had no response yet. This is my third plastic surgery procedure and this has been my worst experience.

Had my follow up consultation on 26 September 2019. I expressed all my concerns and worries. i.e Red eyelids and the issues with my right eye. Lump on outer corner, eyelashes pointing downwards. My main issue is that the the inner part of the eyelid feels loose and the outer part looks like it is pulled up too tightly giving it an unnatural operated look. My left eye feels totally normal but the right eye does not feel and look normal (more so when the eye is wide open). He advised that this will all sort itself out with time, but it seems the right eye is getting worse as times goes on. The redness is slowly improving but is still visible.

I am really upset and looking at getting revision surgery with a specialist ophthalmic plastic surgeon. The consult with the specialist is £275 and the revision surgery could cost up to £9750 but this would be based on the complexity of the surgery. I strongly urge anyone wanting eyelift surgery to have it carried out by an ophthalmic plastic surgeon to minimise the risk of complications and unsatisfactory results.

Eyelids still red. Even though surgeon assured me this would all be cleared up before Christmas!! Looking for another surgeon to fix my right eye. Have heard so many scary stories not sure where to turn. I have come across a Susana Morley, London-based consultant oculoplastic and reconstructive surgeon, but have not seen any reviews on her. If anyone has had surgery or consultation with her I would be really grateful if you could let me know your thoughts, opinions and outcome of surgery. Many thanks!!!