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5 Stars is Not Enough
If you're reading this review because you have had a botched procedure, I'm sorry. Hoping this review brings you hope. The previous statement still stands, as Dr.Steinsapir will have you looking your best.
After reading all of the Real Self reviews for Dr.Steinsapir, viewing the photos and videos on his website, and reviewing his responses to questions on Real Self, I called for help. I had a botched upper blepharoplasty and under eye fat transfer in late December 2023. I was told I would heal well and that I was just healing slower. I was told the scarring would go away in a couple years, after I was told it would originally dissipate in a few weeks. I had asked for a minor change to my upper eyelid, particularly my right eyelid which would hide my eyeliner because it was a little droopy. What a disWhen I woke up, my hooded eyelids were gone and I was told I would look more awake and refreshed and that people would not notice. I don't know how people would not notice I was missing eyelids and that I looked surprised round the clock...
So back to the better part of my story, Faith and Dr. Steinsapir. When I got ahold of Faith, I immediately felt a sense of relief. Faith knew what I was going through and she was well equipped to check in on my wellbeing. She was able to squeeze me into an appointment relatively quickly because of a cancellation.
Faith helped identify places to stay because I was from out of town, and she also gave me advice on eyedrops and gel to help improve my comfort while I waited.
Right before my appointment, I conveniently got a covid test across the street and was cleared for my visit.
Then, the magic happened...I met Faith! Faith was incredibly warm and welcoming. She helped me get my initial paperwork reviewed and prepared me to meet with Dr.Steinsapir. Faith is a great manager. She always made sure there was not overlap with anyone in the waiting room so that all of the patients would have privacy. She has a great attitude that is contagious.
The magic continued when I met with Dr.Steinsapir. I honestly thought he would look at me and say that he could not help me. My initial visit with Dr.Steinsapir was like a Mayo Clinic visit. He was very thorough in trying to understand what happened to me by reviewing the prior surgery notes, asking questions about my medical history, measuring my eyes, the dryness of my eyes, and then leaving me with some homework. I needed to follow up with local doctors on medical conditions and possible medical conditions that could impact the plan moving forward. Dr.Steinsapir also administered some 5FU to help with the prominent scarring on my upper eyelids which looked like angry red ropes.
As I followed up with doctors at home, I was able to get some medicine dosage optimized and answer Dr. Steinsapir's questions. This has improved my quality of life overall, so big shout out to Dr.Steinsapir on being so thorough.
Throughout the year, Faith would chime in periodically and check in on me. I would read the messages and hear them in her voice and they always had calming and positive effects.
After I received the medical information I needed from my doctors, I was able to schedule a follow-up appointment to check-in and hopefully make a game plan. I was done healing and still looked terrible. I looked older and unrecognizable to myself. My eyelids looks completely unnatural and my under eyes looked both hollow and lumpy at the same time. Dr.Steinsapir said I was ready for surgery and made a plan with me to help address my eyelids. He injected 5FU into the fat transfer and it helped with some of the lumpiness.
Faith was able to work some scheduling magic and get me in a few weeks later for surgery. In the meantime, I had several medical test results sent over to confirm I was cleared for surgery to secure my date. I was given meal and anti- supplements guidance for the month prior to the surgery.
The day before the surgery, I stopped by and got cleared of covid and picked up supplies from the pharmacy in Dr.Steinsapir's building. I left the supplies with Faith who handed them off the next day to Janice, my nurse.
During the pre-op meeting we confirmed the gameplan and set a time for the next day.
I showed up the next day in my stretchiest sweatpants and ready for surgery. I consulted with the nurse and anesthesiologist who were also kind and friendly. I asked for the least anesthesia possible because I am a lightweight, and she delivered. I stayed comfortable during the surgery and was able to respond to Dr.Steinsapir when needed.
Dr. Steinsapir reconstructed my eyelids. Tendons had to be reattached. The fat pad on my left eye had fused to the orbital rim and had to be dissected and put back in place. There was some part of my anatomy missing and he just dealt with it. My creases were lowered. My mess was very complicated. This is not something just anyone could repair. When I visited a local eye institute, they cautioned against further surgery because of how complicated my issue was. When I said I was meeting someone named Dr.Steinsapir in California to help me, they were relieved. I had people tell me to go to Korea, but when I get the opportunity to go to Korea, I want it to be for fun. And, if I had surgical complications in Korea, I wouldn't even know how to begin to address that.
When surgery wrapped up, Janice was there to pick me up and take me to the hotel to take care of me overnight. Janice was also very kind and professional, making sure I took meds, food, and iced my face as needed. Janice delivered me to my follow-up appointment the next day and brought me back to my hotel. Upon reflection, hanging out with Janice another day would have been a good idea because I kept blurring my vision with the gel and Janice was a pleasure to be around. I was never in extreme pain or discomfort after the surgery.
I stayed about a week after the surgery and visited a few times in person to check in. I had my sutures removed and off I went to the airport. With my mask and sunglasses nobody noticed the bruising.
I'll be posting a series of photos in a couple months to reflect my healing.
In short, botched or not, Dr. Steinsapir will make your oculoplastic dreams come true.
Hugs to Faith and Dr. Steinsapir for being the first to hug me through my ordeal and help me through this intense healing journey.

17 Jan 2025
To Our Lovely Patient: A hug and compassion is our special way to honor you and share with you how we are aware of how your prior surgery has affected you. You are a love, we so enjoyed your presence in our practice, and are grateful that you chose us to give you your life back. We look forward to your next visit so that we may personally be able to share in your joy! Much Love, Dr. Steinsapir and Faith
Provider Review

17 Jan 2025
To Our Lovely Patient: A hug and compassion is our special way to honor you and share with you how we are aware of how your prior surgery has affected you. You are a love, we so enjoyed your presence in our practice, and are grateful that you chose us to give you your life back. We look forward to your next visit so that we may personally be able to share in your joy! Much Love, Dr. Steinsapir and Faith