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POSTED UNDER Eyelid Surgery REVIEWS

Surgeon will not correct post surgery issues

ORIGINAL POST

Surgeon will not correct post surgery issues

mira0117
$5,000
In my opinion the office is unorganized. After surgery I felt the Doctor blew off my concerns. He keep telling me to wait. His explanations for what happened kept changing. I paid to have eye bags removed and skin lasered to tighten it. I have an eye bag, lumps and bumps and wrinkly skin. He discussed addressing several issues and then decided to not fix anything. I paid additional money to address issues that occurred immediately after surgery that were not present prior to the procedure. I even paid a lab fee, hundreds to remove lumps that formed, and Botox. I asked for a partial refund and was told NO, yet he will not stand by his work and fix the areas of concern. I have had a few other second opinions where these Surgeons clearly see the issues and acknowledge that there are solutions. I would highly recommend getting something in writing that the doctor will agree to do a revision or fix any problems you are unhappy with.

mira0117's provider

Kenneth E. Morgenstern, MD

Kenneth E. Morgenstern, MD

Oculoplastic Surgeon, Board Certified in Ophthalmology

mira0117 rating for Dr. Morgenstern:

Overall rating

Replies (1)

March 27, 2023
We are highly supportive of our patients. While the vast majority of patients are thrilled with their results, it’s true, some may benefit from further treatment or revision. That said, rarely, a patient will signal to us that their expectations are not in line with what is medically possible. In those cases, we feel it would not be responsible to continue to provide treatment. Still, we would wish any such patient all the best to reach their goals.