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Disrespect for client’s time
Unfortunately, it seems that this place treats well only clients who are paying a lot of money at the moment. Once there is no prospective of another expensive procedure, one is treated with disrespect.
I have been a client for more than a year and spent more than 20 000 dollars at this place and still I’m somehow a ‘second class’ client whose appointments are being canceled at the last minute.
I tried to get a response from Dr Cho through his team but i did not get any answer to my emails. Maybe his employees hide things from him but it then raises the issue of lack of organization.
I was undergoing the laser scar therapy and was going to the office almost every month. Twice my appointments were rescheduled the same day but I was always an “understanding’ client.
However, last week my appointment was canceled 15 minutes before the start when I was driving to the office a it was done in several steps:
- first, the aesthetician called me and asked me to move the appointment from 2 pm to 3-45; I accepted;
- then the appointment was moved from 3-45 to 4-15 by simply sending me a text;
- then, when I was already driving and 15 minutes away, a person from the office called me and said that the aesthetician is not able to come on Thursday and suggested another day. It was implied that Dr Cho told the esthetician to work with other clients in a different office (Maybe doing more important or expensive procedures).
I work and live almost 1 hour away from the office. But even without that, I don’t understand why the office requests 24 hours advance notice from the clients but they allow themselves to cancel on the clients at the last minute.
Dr Cho is a talented doctor but I am not sure the talent allows anybody to treat clients with disrespect, be it a lack of organization or some sort of discrimination between clients.
I have been a client for more than a year and spent more than 20 000 dollars at this place and still I’m somehow a ‘second class’ client whose appointments are being canceled at the last minute.
I tried to get a response from Dr Cho through his team but i did not get any answer to my emails. Maybe his employees hide things from him but it then raises the issue of lack of organization.
I was undergoing the laser scar therapy and was going to the office almost every month. Twice my appointments were rescheduled the same day but I was always an “understanding’ client.
However, last week my appointment was canceled 15 minutes before the start when I was driving to the office a it was done in several steps:
- first, the aesthetician called me and asked me to move the appointment from 2 pm to 3-45; I accepted;
- then the appointment was moved from 3-45 to 4-15 by simply sending me a text;
- then, when I was already driving and 15 minutes away, a person from the office called me and said that the aesthetician is not able to come on Thursday and suggested another day. It was implied that Dr Cho told the esthetician to work with other clients in a different office (Maybe doing more important or expensive procedures).
I work and live almost 1 hour away from the office. But even without that, I don’t understand why the office requests 24 hours advance notice from the clients but they allow themselves to cancel on the clients at the last minute.
Dr Cho is a talented doctor but I am not sure the talent allows anybody to treat clients with disrespect, be it a lack of organization or some sort of discrimination between clients.
Impressive and Meticulous Artist
I’ve had an extended facelift with Dr Cho a week ago and I am really happy. My scars already look good and I’ve even had a work zoom conference today. I look very decent for such an early stage. I’ve researched a lot and saw a lot of pictures and I’m impressed by Dr Cho’s work quality and ethics! Dr Cho is a real artist.
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