Deeply Disappointed

7/22/2019 Hello, I am sorry to hear about your disappointment. I can understand your frustrations with feeling as though the services did not work. We also offered you a complimentary treatment to remedy the unsatisfactory outcome from your first treatment. I know it's frustrating that the machine was not working when you came in, however that was completely out of our control, unfortunately these things happen and it is never during a convenient time. However, when I offered to reschedule you after having the machine accessed and repaired by it's manufacture you declined.Once again, our apologies that you did not have an optimal outcome and experienced an uncooperative machine however, please note that you also declined our attempts to remedy the situation. We truly strive hard to make each experience special, relaxing and catered to each clients needs. We take the time to consult with each person and love making plans that help them achieve their aesthetic goals so they can feel beautiful in their own skin. We took our time consulting with you and were hoping to establish the same relationship with you. We wish you well and nothing but happiness and light.