Poor Results

Totally confused by this high rating because my results came out uneven at the top, flat and boxy in the middle. When I sit the view from the back is the worst. Like a ledge of a cliff with an inverted drop. At the hospital, I woke up from anesthesia on my back instead of my stomach not sure if that had anything to do with it. Months after I tried to be optimistic, but needless I'm not happy. Haven't returned due to cost, but hoping to have this reversed soon.