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ORIGINAL POST

Mr Hassan did my bbl just over a year ago I feel...

lnatalie85
$13,173
Mr Hassan did my bbl just over a year ago I feel very mixed about this I wish I had researched this more as bbl’s in this country I think he’s the only one in the country that’s any good so I’ve been told but what what I paid I’d wished I’d gone to elite cosmetic in Turkey as the results are massive according to before and after photos I had a few problems as I had set the date wish they told me I couldn’t chance it in results to owing the full amount even if I didn’t have it done which was ridiculous and the woman pa was always very rude and patronising said this to me I got pregnant and was very ill lost lots of weight which when I turned up on the day was told it wasn’t good and he won’t be able to transfer as much fat after paying all that money very felt very ripped off and told me before I had it done could always come for a second after paying almost 10,000 you didn’t want to be paying that twice as it’s a lot of money where as the place in Turkey it’s a lot less and do the first time with big results u wanted the first time so know feeling I do need this a second time not sure if this was a con he should have send me away and told me to put more weight like the size I was st the consultation but they didn’t care just wanted the money off me eiether way if I got it done or not it was that date n that was it the results arnt a big difference just a big bigger than before my waist it smaller which is good but with putting weight back on not like it was it is better don’t get me wrong but for that money I expected a lot more where it’s half the price and the surgeons specialise in just thing the results are a lot more and won’t be needing it the second time the mr Hassan was over all lovely made me feel at ease and is good st what he does but am still needing to get it done again apart from that just that woman what answers the phone that is very rude and not a nice person all she see seems to care about is getting the money weather she gets the money off u that’s its it is to her and doesn’t let you cancel or change the date and wants the full amount if you have it or not if you set a date u cannot change or cancel it which is totally ridiculous so overall iam not 100 percent satisfied

lnatalie85's provider

Sultan Hassan, MD, FRCS(Plast)

Sultan Hassan, MD, FRCS(Plast)

Specialist Registered Plastic Surgeon

4.8 | 309 Reviews
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lnatalie85 rating for Dr. Hassan:

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Replies (12)

March 19, 2018
I’m confused, didn’t you pay a deposit? if so surely you just loose that?
March 19, 2018
Thank you. We have a transparent refund policy that any genuine patient of our will be advised about when any quotation for surgery is given to a patient. It is also available to view on our website at https://www.elitesurgical.co.uk/refund-policy/
March 30, 2018
This is interesting because this is not the policy that was followed for me either.
March 19, 2018
Dear Reviewer, we are very sorry to read your review. Any genuine patients of Elite Surgical do know that they may reschedule or cancel their surgery at any point. Please refer you to our cancellation or reschedule policy available on our website. We would be happy to discuss this with any patient. We take allegations of rudeness very seriously and again we have a clear complaints policy in place that any genuine patient is able to use to resolve any concern. No such concerns or complaints have been received in your matter. We have no links or ties to another company in Turkey and would strongly recommend any UK patient to complete their research before considering going abroad for cosmetic surgery.
March 19, 2018
I read this 3 times and can hardly understand what is going on ;-)
did you use Google translate to write this comment?
March 30, 2018
I keep hearing this as well: " mr Hassan was over all lovely made me feel at ease and is good st what he does but am still needing to get it done again apart from that just that woman what answers the phone that is very rude and not a nice person all she see seems to care about is getting the money weather she gets the money off u that’s its it is to her and doesn’t let you cancel or change the date and wants the full amount if you have it or not if you set a date u cannot change or cancel it which is totally ridiculous so overall iam not 100 percent satisfied"
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March 31, 2018
I think this is total garbage. With my first ever procedure I changed my date with just under 2 months and all I paid as some very small admin fee which was so small I don't even remember. 2nd surgery I booked actually got pregnant so I had to postpone my surgery to a whole year after I gave birth and they happily did this without charge. My husband booked in for a procedure and had some personal issues and they gave him a full refund. I really cannot praise dr Hassan and elite surgery enough for their professionalism. Cosmetic surgery is a big decision me for me I needed to know I would be able to afford it and have peace of mind and be in good hands. It isn't about scrimping and saving.
April 10, 2018
Who was the individual at the office that you dealt with for this? I am having a few different experience and asked to nearly pay double due to a rescheduling.
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April 11, 2018
I normally deal with Carolyn. Mind you I did reschedule 18 months ago.... unless their policies have changed