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Do Not Recommend
I did a consult with this doctor for pixie ear correction. He did not introduce himself, spent about a minute looking at my ears and stated that “if THAT’s all you’re worried about, we can certainly do it" and walked out of the room. One of his staff gave me a quote for $2,900.
I ended up choosing a surgeon who was closer to me, $500 less expensive, and far more pleasant. Unfortunately, I did not get a good result. I decided to get a correction done with another surgeon and once again considered Dr. Berman. He wasn’t nice, but my LASIK surgeon had no bedside manner, and he did a bang-up job. So I called his office.
I scheduled an appointment. The receptionist told me that I’d need to place a $1,000 nonrefundable deposit. Before paying, I asked her if the original quote still stood. She checked and then told me that no, quotes are only good for 3 months, and it would now be $5,300. (It had been between 4-5 months. I told her I was not willing to pay that.
Later that day, I got a text from another staff member (I never could keep them all straight), telling me that they would honor the original $2,900 quote. I paid the deposit and scheduled a video consult with the doc.
During my consult, I told the doctor that I had gone to another surgeon for the procedure and did not like my result. He did not seem at all happy about this (understandably, I guess), and told me that he didn’t know if he could do the repair immediately, as I might not be healed yet, and that there might be other complications. He was at least courteous, if not friendly, and we made an appointment for an in-person consult the next Monday.
Not five minutes later, his office manager called me. She seemed pretty stressed out, so I assured her that I had just spoken to the doctor and we had a consult scheduled, so all was well. She started reading to me from paperwork I must have signed at my original consult, 4-ish months earlier, stating something to the effect that if I had any procedures done between my consult and my surgery, they could keep 75% of the surgery fee. I was very confused and explained to her that that was not what happened – I had never scheduled a surgery with Dr. Berman. I chose another surgeon to do my original procedure.
She was also confused and seemed to think I had set up a surgery with Dr. Berman and then run off and had surgery with someone else. She said that since I hadn’t paid for the whole procedure yet, “all” they could keep was my $1,000, and the doctor said he wouldn’t even see me for at least six months, so my ears could heal. I agreed to the six months, but then it dawned on me that she might be saying the $1,000 would not be applied to the price of the procedure. When I asked the lady, she said she had no idea what the price might be in six months, if he did the procedure at all, and that it would be up to the doctor if the deposit was applied or not. She told me that the cost of running an office was going up due to inflation (!) and that I should have not gone to another doctor after scheduling with Dr. Berman, and that I should have told the person I scheduled the second consult with that I had already had the work done once before talking to the doctor. (Why would I tell the receptionist??) She told me that the $1,000 was because they had to “hold” the date for me. (They scheduled me for the next week and “held” it for a few days.)
I was at a loss as to why the doctor would tell me one thing and then have his office manager call and tell me something different, along with delivering me a scolding. Because I did various consults and chose a different doctor? I also didn’t understand why he needed to wait six months to look at me. The original consult was less than five minutes…
I made the six-month out appointment and hung up. Then I realized that I wouldn’t trust this guy to prescribe aspirin, much less perform surgery, and $1,000 was worth it to not have to deal with these people again. So I called back and canceled.
The office manager seemed relieved and wished me luck.
I ended up choosing a surgeon who was closer to me, $500 less expensive, and far more pleasant. Unfortunately, I did not get a good result. I decided to get a correction done with another surgeon and once again considered Dr. Berman. He wasn’t nice, but my LASIK surgeon had no bedside manner, and he did a bang-up job. So I called his office.
I scheduled an appointment. The receptionist told me that I’d need to place a $1,000 nonrefundable deposit. Before paying, I asked her if the original quote still stood. She checked and then told me that no, quotes are only good for 3 months, and it would now be $5,300. (It had been between 4-5 months. I told her I was not willing to pay that.
Later that day, I got a text from another staff member (I never could keep them all straight), telling me that they would honor the original $2,900 quote. I paid the deposit and scheduled a video consult with the doc.
During my consult, I told the doctor that I had gone to another surgeon for the procedure and did not like my result. He did not seem at all happy about this (understandably, I guess), and told me that he didn’t know if he could do the repair immediately, as I might not be healed yet, and that there might be other complications. He was at least courteous, if not friendly, and we made an appointment for an in-person consult the next Monday.
Not five minutes later, his office manager called me. She seemed pretty stressed out, so I assured her that I had just spoken to the doctor and we had a consult scheduled, so all was well. She started reading to me from paperwork I must have signed at my original consult, 4-ish months earlier, stating something to the effect that if I had any procedures done between my consult and my surgery, they could keep 75% of the surgery fee. I was very confused and explained to her that that was not what happened – I had never scheduled a surgery with Dr. Berman. I chose another surgeon to do my original procedure.
She was also confused and seemed to think I had set up a surgery with Dr. Berman and then run off and had surgery with someone else. She said that since I hadn’t paid for the whole procedure yet, “all” they could keep was my $1,000, and the doctor said he wouldn’t even see me for at least six months, so my ears could heal. I agreed to the six months, but then it dawned on me that she might be saying the $1,000 would not be applied to the price of the procedure. When I asked the lady, she said she had no idea what the price might be in six months, if he did the procedure at all, and that it would be up to the doctor if the deposit was applied or not. She told me that the cost of running an office was going up due to inflation (!) and that I should have not gone to another doctor after scheduling with Dr. Berman, and that I should have told the person I scheduled the second consult with that I had already had the work done once before talking to the doctor. (Why would I tell the receptionist??) She told me that the $1,000 was because they had to “hold” the date for me. (They scheduled me for the next week and “held” it for a few days.)
I was at a loss as to why the doctor would tell me one thing and then have his office manager call and tell me something different, along with delivering me a scolding. Because I did various consults and chose a different doctor? I also didn’t understand why he needed to wait six months to look at me. The original consult was less than five minutes…
I made the six-month out appointment and hung up. Then I realized that I wouldn’t trust this guy to prescribe aspirin, much less perform surgery, and $1,000 was worth it to not have to deal with these people again. So I called back and canceled.
The office manager seemed relieved and wished me luck.
Provider Review
