I was unable to get the treatments that I paid for

Office Manager IS unethical. Dr Lawrence did not refund my $7000. Experience was good at the Christmas party when “Deals” we’re being given, but I was unable to get the treatments that I paid for because the death of my dad and Covid-19 timing constraints. Therefore, we were out approximately $7000 and unable to at least get a credit. If procedures are not done within a specific period of time Dr Lawrence KEEPS your money!! NO CREDIT OR REFUNDS. If she were to have known this situation (I think) she should have, at least, given us a refund. I was unable to discuss this with her because the office manager told me that she WOULD NOT get herself involved in financial situations. Very poor patient service!!