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*Treatment results may vary

Update 2.5 yrs later.

SmileDirect never really moved my lateral incisors. I went to an orthodontist and I was able to get on a shortened Invisilign plan which was 5 trays for 10 weeks. I had 3 buttons placed and my crooked lateral incisors are as straight as can be. I had fixed retainers placed on upper and lower arches and I wear clear retainers. My insurance covered a substantial portion of the bill. I wish I’d gone Invisalign from the get go. Everything was smooth with the orthodontist and customer service was terrific!

Treatment complete!

My treatment with SmileDirect (formerly SmileCareClub) is complete tomorrow. My teeth are much straighter, but they are still crooked. When I started the treatment they offered a package with 10 aligners and now I think everyone has 20 sets of aligners. At the time I was thrilled, but now that my teeth are still crooked I think it was overly ambitious to think 10 sets would be enough. I'm waiting to see if I can get refinements. I'd really love to hear from other patients who have gotten to the end of their treatment and needed refinements. Did they charge for this additional service or was it included? Smile Direct is still very slow at offering any feedback, nothing new.

7th set aligners.

I'm almost finished with my 7th set and my teeth have straightened nicely. It's remarkable how straight my teeth have become. I still have a speech impediment, which has never improved, but I know some people have no issues with this. My treatment should be complete by the end of July. I was originally planning to get a permanent retainer placed by my dentist, but now im probably going to get a clear retainer from SDC to wear at night and I'm going to get a Hawley retainer for daytime. I did some research on retainers and I decided the permanent retainer would be a nusaince because I enjoy flossing and those make flossing difficult. The clear Essex restrainer is good to have because over time if your teeth begin to shift, the Essex can help move them back into place. The Hawley retainer is good because it's healthy for your bite/teeth if they are touching. I think this is good for teeth in the way that bones stay healthy by bearing weight. I could be wrong but that's what I've read. The Essex retainer works great for night use and Hawley for day use. I might change my mind again and I'd be happy to hear other suggestions. There are many online websites that make retainers of all types and mouth/night guards in the same way as SDC makes aligner systems. I'm looking at reputation and pricing and I'm going to compare this with what my dentist will charge. I do think the $99 clear retainers from SDC is the best price I've seen, but I anticipate some difficulty in communicating with the company because I've had issues in the past. I have a few more weeks remaining so I'm open to ideas from other SDC patients.

Provider Review

Smile Care Club
Overall rating
Doctor's bedside manner
Answered my questions
After care follow-up
Time spent with me
Phone or email responsiveness
Staff professionalism & courtesy
Payment process
Wait times

Unfortunately I've had response issues from SCC. The convenience of not having appointments all the time is what has kept me hanging in there. 2.5 yrs later, I still wouldn’t recommend this business to anyone.