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POSTED UNDER Braces REVIEWS

Crystal Braces is Legit- So Far! - Dallas, TX

ORIGINAL POST

I've always had gaps, but they only recently...

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Pugalm
WORTH IT$1,000
I've always had gaps, but they only recently bothered me. Invisalign is simply not an option at $5,500 up front. Crystal Braces sounded perfect for me, especially after their staff answered all my questions and consulting pictures over e-mail. The program is affordable and can be paid monthly ($100/mo).

I started the Crystal Braces process in December, taking impressions and sending them off for analysis. They sent two sets of material for impressions and although the instructions indicated that I would be charged for using the second set, they did not. The trays they send are HUGE (and I have a big mouth!) so maybe do request smaller size trays. The impression process was easy with the help of my orthodontist's assistant friend, but I suspect I could have handled it on my own.

The analysis process took a week longer than quoted, but I was happy with the predictions of an 8 month treatment program (minor movement case); so I agreed the the treatment.

I got the first trays, they hurt for a few days, but I did not need any pain relievers. They fit funny at first, but according to every resource on the web, there should be some 'give' in the molar areas. After a few days they settled down.

I am not halfway through my second tray, and I can see some movement. I am excited! I will update with progress photos.

Replies (9)

June 5, 2015
I paid the initial $99 for the impression kit. Made the impressions and sent them back. Crystal braces sent me an email saying they did receive my impressions and to allow 3-4 weeks for my fit trays. Well over 5 weeks later 3 or 4 emails and several phone calls later. I have yet to hear back from crystal braces. Did they go out of business? Are you still receiving trays? I'm a single parent of two with a dead beat Dad and this was the only option I had to be able to afford to straighten my teeth. I had a quote from an orthodontist for $4500 please let me know how your treatment is going.. Thank you
June 9, 2015
Did you ever hear back from them? I'm thinking about doing this as well and gave my info on their site. I'd hate to send them any money if they aren't even good at responding to emails and phone calls. Would love to hear if you ever got a response from them ?
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June 9, 2015
They email back within a day or two
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June 9, 2015
They were kind of slow with me in the beginning, too. They were pretty responsive to calls though. They told me last week that things have been slow since the flooding (I called because they still hasn't charged me for June) which seemed like an excuse to me.
June 14, 2015
A complete bunch of liars. They take the money very quickly and deliver any service very, very slowly. Overcharged shipping, denied they received impressions, lied about when kit would be processed even giving 5 separate dates about when the custom fit tray would be prepared. THis included 'tomorrow' 'next week' 'the 22nd' Not one of them ever materialised. Never once initiated an email and only every replied to mine. Eventually after 3 months of these lies I asked for a refund. That was the first and only time there was a speedy response. To my disgust they made a profit for not doing a thing apart from lie, They charged $82 for shipping, it cost less than $30. They kept all of that. Stay safe and go with Smilecareclub, I would if they shipped overseas but they don't.
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June 16, 2015
As far as their service, I didn't have a problem until this month. I've not been charged for anything I haven't received, but it seems like something major has happened in the Crystal Braces office. I have 4 months of treatments left; I really hope they get these issues worked out...
October 1, 2015
February 15, 2016
How do I get started
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February 25, 2016
UPDATED FROM Pugalm
1 month post

Computer imaging

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Pugalm
This is what they sent as my analysis

Replies (4)

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March 20, 2015

Thanks for sharing this. Have you been told how long you'll need treatment?

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June 9, 2015
8 months. Sorry for the slow response. This site doesn't notify me.
October 1, 2015
October 1, 2015
UPDATED FROM Pugalm
2 months post

Tray number 3

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Pugalm
I received tray 3 a week after they shipped it 2-day USPS :/ I don't know why I get so anxious to switch trays when they will still be arriving 30 days apart. Anyhow, this tray was the most pain I've felt so far. I've had it in now for 6 days and my teeth still feel sore and the trays are still tight. In the two previous trays this feeling only lasted 4 days. I think the teeth are being moved in 'sections' or a few at a time because the pain is mostly in one spot. None of this concerns me, I am very trusting about these kinds of things.
Even though I feel like my teeth are going to fall out.

Replies (2)

August 20, 2015
How close do the trays follow the contours of the gum line? Are they accurate? Could you show us a photo?
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September 23, 2015
I just noticed your comment, sorry. The tray edges are at the gumline, but are not contoured to follow it. Nobody notices when I have the tray in though.