Dr. Bustillo is a doctor I would trust to care for my friends and family. He is extremely knowledgeable, patient, and answers every concern/question with sincerity and a comforting demeanor. Because he is double board certified and only specializes in face/head/neck surgeries, he is truly an expert in his field (not just self proclaimed like so many others). I'm so glad I didn't go with just the first doctor I met, but waited many years to find the right fit for me.
By the age of 15, I hated my nose. Mostly, I hated my profile. I could never see a picture taken of myself from either side. I couldn't even sit at a traffic light without wondering if the driver one car over looked over and saw my huge "witch" nose profile. Now, I've always been a fairly self confident woman in all other areas, but I've never felt comfortable in my own skin when it came to my nose. My first plastic surgery consultation was about 6 years ago, but I didn't quite want to spend $10,000, and the doctor's consultation with me felt more like a "marketing" pitch. I waited. Being a medical professional myself, I knew that someday, I would find the right fit for me in a doctor.
Years later, I heard of Dr. Bustillo through a patient of mine who had done septo/rhinoplasty with him. The exact same procedure I needed. Both she and her mom sang Dr. Bustillo's praises with great sincerity. I wrote his name down, and finally made an appointment with him, about 3 years later. :-) (I don't just jump into decisions like these.) I had admired how natural her nose looked, and how well it fit her face.
First consultation was in January 2014. I needed my ears pinned back too, so I went to talk to him about both procedures. At first, I contemplated having both done at the same time. But something inside told me to wait. He performed otoplasty on me in June 2014. That recovery was quick, but not painless, and though I knew I wanted him to perform my nose surgery, and was happy with my results, I asked for a second consultation in April 2015.
Dr. Bustillo remembered me! He was very gracious, and so patiently answered many of the same questions I had asked him a year before. He walked me through exactly what he would do, and re-took before pictures to make an updated computer generated "after" picture. He even printed it out for me to keep. I booked with him that very day. From the moment I walked into the waiting room, to the day of surgery and post-op follow up the next morning, everyone I came in contact with was sweet, professional, and genuinely helps you feel "taken care of." They do this with sophistication and consideration. I never felt like I was buying in to a marketing scheme, or being "sold."
Come to find out, Dr. Bustillo had also performed nose surgery on some of my colleagues, including other doctors and nurses and their families. Even the nurse who prepped me for surgery was a former patient of his, and she was very comforting to talk to as well. She helped me stay "zen" through the prepping phase the morning of surgery even though I had nothing but happy "butterflies" in my stomach. I had waited since age 15 for this day, now I'm 42.
My surgery was Monday June 15, and today I am 4 days post-op. I feel better every day that passes. I have not needed my pain prescription after the first 24 hours, and have already contacted Dr. Bustillo with a few concerns once by email and once by phone. Both times, he got right back to me, and comforted me with his calm demeanor. I tend to freak out a little too easily, and I should mention, I have a very low pain tolerance, to the point of being hypersensitive to pain. This has been a very manageable surgery, and I have Dr. Bustillo and his wonderfully trained office and medical staff to thank for this.