POSTED UNDER SmileDirectClub REVIEWS
If I could do it all again; I'd spend the extra money for real Invisalign Cincinnati, OH
ORIGINAL POST
I sent my impressions back last Friday. Prior to...
Pilates1206September 14, 2016
$1,500
I sent my impressions back last Friday. Prior to doing so I left a message for SDC to call me, as I wanted to change how I would pay. I still have yet to hear back from them. Today I received an email stating that they were starting to make my align era and I should call them to confirm payment. I called an hour ago and left another message. I'm starting to question if this is a good decision. The customer service thus far has not been great. But I really want to fix my teeth and I don't have $6000 to do it at an orthodontist.
Replies (7)
October 27, 2016
I have had no problem with responses.. I have yet to call them though. When ever I have questions I Facebook message them and receive a reply that day. Maybe try that?
November 8, 2016
Customer service is horrendous with this company. I am on aligner 10/10 and they never checked on me. They never email you back. You have to call them and be persistent and they will call you back.
December 29, 2016
I've called 2 times once to confirm ordering the trays and once to change payment method with no problems. I called the number on the email they sent me. They have always answered for me. But I also see numerous people with cs problems I have to wonder if you're calling when they are closed??
December 30, 2016
I don't have any questions at this point. But others have stated that they get emails checking in and such. I haven't received any communication from them other than to tell me they've sent more aligners.
UPDATED FROM Pilates1206
13 days post
Waiting
Pilates1206September 15, 2016
I was finally able to reach someone at SDC. Now I wait for my treatment plan to be completed, which should be 7-10 days.
Replies (2)
January 6, 2017
I see a slight difference in your bottom. How do you feel about progress? I actually put your pics on a grid photo app. I'm so tossed on ordering these.
January 7, 2017
I feel like it's working, but I don't see the changes I want to see yet. I know it will take time and I'm only 1/4 of the way through. Patience...
UPDATED FROM Pilates1206
21 days post
21 days to the start
Pilates1206September 23, 2016
I received my treatment plan today. I am anxious to start. My treatment will last 10 months, and consist of 20 upper and 20 lower trays. I really hope this gives me the straight smile that I've dreamed about.
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