The surgical results are very disappointing

My experience with K Cross was very disappointing. He does not respect or listen to patients—he repeated information incorrectly that I had just provided to him several times. Because he did not do a thorough evaluation prior to surgery, he changed the agreed to approach “on the spot” in surgery while I was under anesthesia. If K Cross had recommended the approach he used prior to surgery, I would have opted not to have the procedure done. He has yet to discuss this with me—I had to read it in his operative note.

A medical issue arose during a followup visit and he said he would find out and get back to me—he has not. It is now many, many months since this commitment was made. In addition, I had to take non-absorbable stitches out myself as he did remember to do so on my first post-op visit. One would think that if you spend in the five figures for a procedure that the surgeon could at least remember to remove the sutures.

K Cross also seems to rely heavily on medicating his patients—I have a cabinet full of prescriptions including a controlled substance. I found the practice to be very disorganized—I never knew who would be calling me, scheduling the procedure was difficult and confusing, the estimate for the procedure was inaccurate and I was charged significantly more, and appointment wait times were 30 plus minutes. Followup and accountability were markedly lacking—it was an expensive experience and the surgical results are very disappointing—premium pricing but not premium results. I regret allowing him to do surgery on me. In my opinion, he exercised very poor judgment in several areas of my medical care that impeded optimal recovery. I did not find him to be trustworthy.