Over Treatment or Scarring ? - Calgary, AB

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I have excessive unwanted hair especially on my...

I have excessive unwanted hair especially on my face and chest and more recently on my upper neck and sideburns.

about 4 years ago I started going for laser treatments (IPL) I think the machine was called Harmony and later they used Soprano. I went for more than 10 treatments on my face but it was working slowly and it was very costly. Finally my esthetician advised to stop treatments because it wasn't working and all of my hair would grow back every time. My last IPL treatment was 6 months ago.

I show sever reaction to waxing and treading so I decided to try LightSheer Laser and today I went for a patch test.
My skin is swollen, I have blisters and every hair shaft looks burnt I'm very concerned!!

This was in a spa.

I'm 23 years old and persian with light (but not white skin). My facial hair is dark and course and grows everywhere but the area under my cheek bones are the worst.

Is this burn normal? Can laser treat my unwanted hair at all? I have also checked my hormones and its all normal.

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