Attentive, Personal & Professional

I chose Dr. Samaha and Boston Plastic Surgery for my breast reduction/lift in August of 2022. I spoke to many different practices in the Boston-area before making my decision, all of which paled in comparison to what was offered at Boston Plastic Surgery in Quincy. CUSTOMER SERVICE: You will find in your research that the customer care and consideration you receive from a small-family office like Boston Plastic is the ideal choice for first-timers and regular patients. Upon calling their one direct phone line, you will speak with an associate within 5 seconds. every. time. Surgical nurses also make themselves available on-call 24/7 on weekdays and weekends. As a smaller specialty-practice you will have no trouble scheduling appointments in a reasonable time-frame. Nurses and associates are prompt with follow-up reminders and give personal direct lines for you to contact them with questions and concerns. SPECIALTY SERVICES: Boston Plastic has a variety of services offered for face, breast and body, though not so broad that it’s a one-stop-shop for all. Meeting with Dr. Samaha & staff, it’s evident that the services offered are practiced by a provider most-specialized in that service. Any patient can choose to have their before/after photos taken in-office be available or unavailable for use internally, ensuring privacy. Even still, they have an enormous bank of photos to show you for real-life results for patients that have given internal written consent. COST OF SERVICES: Boston Plastic does not work with insurance. period. This makes their base pricing the most-reasonable that you can find in the Boston area. They give full visibility to pricing, what to expect, when to pay, with no hidden fees. In any major practice working with insurance, they cannot guarantee that your surgery and supplemental appointments covered pre-op and even post-op, and will have inflated prices because of this. This reduces the headache and uncertainty of pre-authorizations, coverage discrepancies etc. At Boston Plastic, you will pay $100 for an initial thorough personal consultation from Dr. Samaha, and a single and simple invoice for your operation that you may pay up-front or over time through a CareCredit payment plan. All other appointments will not be billed. This includes pre-op, post-op, 14-day check-in, 3-month 6-month check-in and even ad-hoc appointments made at your request. PROFESSIONALISM: At Boston Plastic you will be given ample face-to-face time with your doctor, Dr. Samaha, as well as your anaestetiaologist, surgery nurse and patient coordinator. They are attentive, friendly, knowledgable and will even recognize you by name. Any time you are meeting with Dr. Samaha, you will have another experienced staff member present in the room (probably Maureen). You will not feel rushed - Dr. Samaha makes himself readily available, and can even fit you in last-minute if needed. Upon first contact with Boston Plastic, you will receive an email from a patient coordinator (probably Maureen) to set up an introductory call free-of-charge. You’ll find the patient information documents provided to you at introduction are clear, simple and up-to-date, unlike other practices I’ve consulted. This includes information on what is means to be “board certified” and more insight into the qualifications of Dr. Samaha and the Boston Plastic facility. PATIENT EXPERIENCE: No waiting. No lines. You will be seen promptly, on-time, at the time of your appointment. Like most major surgeries, you will be contacted shortly before your surgery date for the exact time of operation, usually scheduled between 6am and noon. The Boston Plastic operating room is IN-HOUSE. No hospitals. No unfamilar faces. Just steps steps away from your usual exam room. On your surgery date, you will meet your anaestetiaologist in-person to get acquainted with ample time for questions. The head surgery nurse (who you met with pre-op) will greet and speak with you as well. In the OR you will be cared for by several experienced Boston Plastic nurses, who will calm/distract you and make you feel at ease before going under. You’ll also be cared for by an OR nurse (probably Deb) post-op who will walk you out to your friends/family. You’ll receive a personalized post-op care plan with planned times of medication (that you’ll already have filled and picked up at your first pre-op appointment) specific guidelines for care, restrictions etc. Your head nurse will be available for contact 24/7 weekdays & weekends, and will also call you a couple days post-op to check-in. All my thanks go to Dr. Samaha, Maureen, Jill, Kaity, Deb & team for being a part of this life-changing life event, and for making my operation and recovery as seamless as can be. Should I be needed another major surgery during my time in Boston, I will most definitely be going to Boston Plastic Surgery.