Down-to-earth and friendly demeanor

I recently had a breast reduction done with Dr. Keagle and would like to share some of the highlights that reflect why I’m so happy that I chose her as my surgeon. I did plenty of research before choosing Dr. Keagle, and her website was immediately a distinguishing factor. She includes all of her credentials as well as her CV, along with testimonials and photos. Her qualifications are impressive and certainly set her apart from other doctors in Southern California (Believe me, I looked into many!). I knew that her expertise is what would translate into great results. They have an easy contact form directly on their website, which started my initial interaction with her office. As someone who had never had a major surgery before and was relatively unfamiliar with how to request approval through health insurance, I was rather nervous about how to navigate the situation. It is so important to have good client care/customer service in these situations where many people, like myself, are self-conscious about showing their body and pursuing a breast reduction. Amelia, who runs the front desk and assists Dr. Keagle, is responsive, friendly, and clearly goes out of her way to provide their clients with a great experience. She contacted my insurance multiple times on my behalf, even at the outset to see if they would cover my consultation fee. At my first consultation, I felt comfortable right away. The office is clean and cozy, and I definitely agree with her website’s description of having a “boutique experience” overall. After my examination and going over a list of questions about why I wanted to pursue a breast reduction, they sent all of the information and an approval request directly to my insurance. As I mentioned, I’ve had no prior experience dealing with insurance, so it was really a gift to have them take care of everything. I got a call from Amelia as soon as my insurance approved the request, and we set up my pre-op and surgery dates. The pre-op appointment was a great experience as well, and it was noticeable that Dr. Keagle remembered things about me even from my consultation (where I live, what I do, etc.). It truly made me feel valued as a patient. I felt fully prepared and confident ahead of my surgery date knowing that all of my questions had been answered and that they were always responsive and compassionate. Now that my surgery is complete, I can honestly say that I wouldn’t think twice about recommending anyone besides Dr. Keagle and her team for breast surgery. I should add that her down-to-earth and friendly demeanor made this experience so memorable, and has truly been a life-changing procedure for me. Especially as a woman, it was of utmost importance to me that I found a team of people that would support me throughout the process and help take away my anxieties, not add to them! I am so happy to have found that here. I can’t say it enough, THANK YOU Dr. Keagle!!!