Unprofessional consult - not impressed at all

I had a consult with this doctor regarding an explant procedure.
I was enquiring also about the release of some super to cover the costs .
The doctor said "he would have to look into it "and didn't give me a definite no or yes answer .Upon the end of the consultation I was told I will receive follow up info within a week to ten days it has now been two weeks and I have received nothing .I have sent a follow up email with no one bothering to reply .Extremely unprofessional .At least if you don't offer patients to use super just say .not impressed at all