Office review: Serious health event 2 weeks before explant

I debated leaving a review or not and I decided it would be in the best interest of other women who may unfortunately end up in a similar situation as mine. I had scheduled an explant, which requires $500 to schedule. Over 2 weeks prior to the scheduled explant, I had a serious health event and the elective surgery was taken off the table for an indeterminable time. I reached out to ask if I could be refunded given the situation and they stated it was non refundable. I understand they do this to deter women from flaking or cancelling last minute or who would just like to reschedule to a different date. But there was zero understanding or empathy given to my situation. This office was super attentive and friendly before they took my money, but not one bit after. So here I am with medical bills stacking that I cannot afford and $500 in Dr. Reuben’s pocket when he never did a thing for me. So, just a heads up that if something happens to you beyond your control right after you’ve paid them the scheduling fee, this doctor is only caring while he’s trying to earn your business- not after.