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*Treatment results may vary
Surgeon 5*s, Company Transform 0*s
I recently regained the energy to recount my experience with Transform post-breast surgery. I'm astounded at the number of bad experiences reported on, all saying the same - once this company has your money, expect to be binned off.
It's sad to realise, that this company is getting away with all sorts, from sitting on downpayments they need to refund back, to experiences like mine, and then worse.
To clarify - I'm so happy with Mr Mahdi's surgery - it is the lack of care and agreed service from Transform that compels me to share.
.............
- The Day -
For the site of my surgery, I chose the closest to me in Sheffield, which was Manchester Pines hospital. I was booked in for 26th August 2020, after the original surgery date of March getting understandably postponed due to big 'Rona.
I was told my surgery would be around 12pm, so naturally I was there for 11.30am. My partner and I had travelled by train as we don't drive, and he wasn't allowed in to the building due to Covid restrictions, so we said our goodbyes, and off he went to kill time round Manchester until he could come back for me. I was let in to the building and signed in by a lovely bloke, and I was shown up to the ward just after 12pm.
I was shown to my room, which had a bed, telly and on suite shower room. Lovely as a ward room could be, and very clean. I was asked to shower with a certain soap, put on a gown, and I'd be picked up by a nurse shortly.
And then that was it. Nothing.
I was just left there... For 7, 8 hours.
The door had been closed so I had was just in my 4 walls, left to wonder, ringing my partner every now and then, to see if he was still alright wandering around Manchester alone, waiting for me. Nobody was communicating with me. No one told me why I was waiting. Maybe I was on a list? If I at least knew that I could maybe have planned around it. I'd pop my head out of the door, asking for some information. I'd just get told to wait in my.room and someone would be sent.
A few nurses popped in here and there to take my vitals. Every time I'd ask them what was happening, and why no one was talking to me, they'd just shrug me off and tell me, "soon".
Then it wasn't "soon". It was another 2, 3, 4 hours...until it was pushing 6pm. The man himself, Dr Mahdi, came in. He said I was next, and gave me another cluster of paperwork to sign. He seemed flustered. The whole thing, to me, seemed like they had tried to squeeze extra surgeries in after the postponements due to Covid. It showed.
But this was it - I was next.
I let my partner know - finally something firm to plan around. It was dark now, and I was worried about him being in Manchester alone. He was furious at the neglect, but relieved.
The anaesthetist came in for about 10 seconds, just to introduce himself, and then disappeared.
Then, after waiting further, Dr Mahdi came on again, quite flustered, practically begging me to let another lady have her surgery first, that she was "quite distressed". My heart sank, but I said as long as this was still going to for me, I'd give my spot, despite being pretty distressed myself. He promised.
Again I was left waiting, and it was closer to 8pm now. At this point, I'd resorted to standing in my outside my room, in the corridor, stressed with tears rolling down my face, so that the staff could see me. I don't know what the point was but it was an emotional response. None of the nurses batted an eyelid. They just carried on past me, like they saw this all of the time.
I sat back in my room, and then, lo and behold, a new nurse walks in. Says I can't have my surgery today. It's too late, and the staff are going home, so it'd be unsafe to carry it out without enough staff. Obviously I hit the roof. I snapped and yelled, probably saying how unacceptable the whole ordeal had been. She told me to wait, and then disappeared.
I stood in the doorway in tears, waiting like before, and some nurse that I had never seen before, walked past me, giggled, and told me to "chill". Unbelievable.
Dr Mahdi then ran in, myself in tearful hysterics, saying not to worry, he'd convinced a few staff to stay later, and that they can just about fit me in.
What a mess.
In the time between that confrontation and the surgery, I just about managed to get my partner booked in to a hotel for the night. I was guessing that even though I was having the surgery today, I was going to be too out-of-it for us to make it home. Of course, it would have been lovely to have actually heard that advice from one of the staff..! I had told at least 3 of them about my situation.
I was told by nurse Jackie that I could have a refund for the hotel payment, as it shouldn't have happened. She gave me the ward telephone number. No one picks up. I've since left 3 voice mails and have never been called back.
What I can take from all of this, my saving grace, is that, out of all of this shambles, the one thing that did go well for me, has been the surgery itself. My new boobs are just what I have wished for, for years.
And the nurses that I woke up with the next morning. I think her name was Debbie. Lovely - and the only one, other than Jackie, who seemed remotely sympathetic to my situation.
Apparently, the anaesthetist is meant to come in and give you a run down of what will happen before you go in to theatre. I even have the paperwork given by Transform, saying the topics he'd cover. Mine popped his head round the door, introduced himself and went again, clearly rushed.
And the cherry on the top? The one consistent important thing I was told, right from the start, was that I needed to be free to see the surgeon at 6 weeks after surgery, to see how I was healing. I was told at my 2-week clinic dressing-change, that this might get pushed to 8 weeks, due to catching up after the lockdown...
...To this day? Not. One. Phone. Call.
It's now December - I'm already 15 weeks healed. And not a single phone call, from anyone just to see how I was?
It gets even better! It turns out that 1-2weeks post-surgery, specific breast massage is REALLY important, to prevent capsular contraction - hardening of the surrounding tissues. Did anyone at any point tell me this? Never. Not in the clinic appointments, not in the hospital... I happened upon the information on Google, where I was looking up my own aftercare, seeing as the Transform phone service is a farce (it is become widely talked about - the 15-minute countdown from being customer #11 in the queue, to #1, then cutting out).
On the 4the attempt trying to get through to Transform, I finally got through to the clinic, to which their response was..."No one ever told you...?"
I remember sitting at the initial consultation, the affirmation that all my aftercare would be included in the price.
And still, not one phone call. What a scam.
..................
-My Boobs-
I honestly can say that I haven't struggled with pain at all during recovery. I'm told that some people have quite a lot, so I feel lucky in that respect. Now at 15weeks, my boobs are soft, TT hey move around, I am out of my post-surgery bra, having baths, and back to full strength .
I will say as advice - I work in a bar/restaurant, and honestly thought I could go back to work after 2 weeks. If you have an active job, prepare to need longer! I felt absolutely fine, but you just can't lift anything heavier than a kettle for a while, so prepare to be super lazy for a number of weeks!
It's sad to realise, that this company is getting away with all sorts, from sitting on downpayments they need to refund back, to experiences like mine, and then worse.
To clarify - I'm so happy with Mr Mahdi's surgery - it is the lack of care and agreed service from Transform that compels me to share.
.............
- The Day -
For the site of my surgery, I chose the closest to me in Sheffield, which was Manchester Pines hospital. I was booked in for 26th August 2020, after the original surgery date of March getting understandably postponed due to big 'Rona.
I was told my surgery would be around 12pm, so naturally I was there for 11.30am. My partner and I had travelled by train as we don't drive, and he wasn't allowed in to the building due to Covid restrictions, so we said our goodbyes, and off he went to kill time round Manchester until he could come back for me. I was let in to the building and signed in by a lovely bloke, and I was shown up to the ward just after 12pm.
I was shown to my room, which had a bed, telly and on suite shower room. Lovely as a ward room could be, and very clean. I was asked to shower with a certain soap, put on a gown, and I'd be picked up by a nurse shortly.
And then that was it. Nothing.
I was just left there... For 7, 8 hours.
The door had been closed so I had was just in my 4 walls, left to wonder, ringing my partner every now and then, to see if he was still alright wandering around Manchester alone, waiting for me. Nobody was communicating with me. No one told me why I was waiting. Maybe I was on a list? If I at least knew that I could maybe have planned around it. I'd pop my head out of the door, asking for some information. I'd just get told to wait in my.room and someone would be sent.
A few nurses popped in here and there to take my vitals. Every time I'd ask them what was happening, and why no one was talking to me, they'd just shrug me off and tell me, "soon".
Then it wasn't "soon". It was another 2, 3, 4 hours...until it was pushing 6pm. The man himself, Dr Mahdi, came in. He said I was next, and gave me another cluster of paperwork to sign. He seemed flustered. The whole thing, to me, seemed like they had tried to squeeze extra surgeries in after the postponements due to Covid. It showed.
But this was it - I was next.
I let my partner know - finally something firm to plan around. It was dark now, and I was worried about him being in Manchester alone. He was furious at the neglect, but relieved.
The anaesthetist came in for about 10 seconds, just to introduce himself, and then disappeared.
Then, after waiting further, Dr Mahdi came on again, quite flustered, practically begging me to let another lady have her surgery first, that she was "quite distressed". My heart sank, but I said as long as this was still going to for me, I'd give my spot, despite being pretty distressed myself. He promised.
Again I was left waiting, and it was closer to 8pm now. At this point, I'd resorted to standing in my outside my room, in the corridor, stressed with tears rolling down my face, so that the staff could see me. I don't know what the point was but it was an emotional response. None of the nurses batted an eyelid. They just carried on past me, like they saw this all of the time.
I sat back in my room, and then, lo and behold, a new nurse walks in. Says I can't have my surgery today. It's too late, and the staff are going home, so it'd be unsafe to carry it out without enough staff. Obviously I hit the roof. I snapped and yelled, probably saying how unacceptable the whole ordeal had been. She told me to wait, and then disappeared.
I stood in the doorway in tears, waiting like before, and some nurse that I had never seen before, walked past me, giggled, and told me to "chill". Unbelievable.
Dr Mahdi then ran in, myself in tearful hysterics, saying not to worry, he'd convinced a few staff to stay later, and that they can just about fit me in.
What a mess.
In the time between that confrontation and the surgery, I just about managed to get my partner booked in to a hotel for the night. I was guessing that even though I was having the surgery today, I was going to be too out-of-it for us to make it home. Of course, it would have been lovely to have actually heard that advice from one of the staff..! I had told at least 3 of them about my situation.
I was told by nurse Jackie that I could have a refund for the hotel payment, as it shouldn't have happened. She gave me the ward telephone number. No one picks up. I've since left 3 voice mails and have never been called back.
What I can take from all of this, my saving grace, is that, out of all of this shambles, the one thing that did go well for me, has been the surgery itself. My new boobs are just what I have wished for, for years.
And the nurses that I woke up with the next morning. I think her name was Debbie. Lovely - and the only one, other than Jackie, who seemed remotely sympathetic to my situation.
Apparently, the anaesthetist is meant to come in and give you a run down of what will happen before you go in to theatre. I even have the paperwork given by Transform, saying the topics he'd cover. Mine popped his head round the door, introduced himself and went again, clearly rushed.
And the cherry on the top? The one consistent important thing I was told, right from the start, was that I needed to be free to see the surgeon at 6 weeks after surgery, to see how I was healing. I was told at my 2-week clinic dressing-change, that this might get pushed to 8 weeks, due to catching up after the lockdown...
...To this day? Not. One. Phone. Call.
It's now December - I'm already 15 weeks healed. And not a single phone call, from anyone just to see how I was?
It gets even better! It turns out that 1-2weeks post-surgery, specific breast massage is REALLY important, to prevent capsular contraction - hardening of the surrounding tissues. Did anyone at any point tell me this? Never. Not in the clinic appointments, not in the hospital... I happened upon the information on Google, where I was looking up my own aftercare, seeing as the Transform phone service is a farce (it is become widely talked about - the 15-minute countdown from being customer #11 in the queue, to #1, then cutting out).
On the 4the attempt trying to get through to Transform, I finally got through to the clinic, to which their response was..."No one ever told you...?"
I remember sitting at the initial consultation, the affirmation that all my aftercare would be included in the price.
And still, not one phone call. What a scam.
..................
-My Boobs-
I honestly can say that I haven't struggled with pain at all during recovery. I'm told that some people have quite a lot, so I feel lucky in that respect. Now at 15weeks, my boobs are soft, TT hey move around, I am out of my post-surgery bra, having baths, and back to full strength .
I will say as advice - I work in a bar/restaurant, and honestly thought I could go back to work after 2 weeks. If you have an active job, prepare to need longer! I felt absolutely fine, but you just can't lift anything heavier than a kettle for a while, so prepare to be super lazy for a number of weeks!
Provider Review
Transform