POSTED UNDER Breast Augmentation Reviews
Lack of Internal Communication. Lack of Care. Lack of Compassion.
ORIGINAL POST
Lack of Internal Communication. Lack of Care. Lack of Compassion.
Sadly, my experience with Dr. Burke & her team was more than challenging with ongoing breakdowns in communication, followed by a lack of care and compassion, and ultimately a last-minute refusal to remediate the original breast augmentation surgery.
At my initial consultation in Dec ‘24. I was told my pre-op appt for final sizing would be with Dr. Burke and it wasn't. The original nurse Sam was no longer there & Jasmine, the new nurse, was insulted when I expressed my concerns of selecting the right size in changing from a Motiva ergonomic to a Motiva round and treated me poorly from that moment on. With the current issues, obviously I was right to have concerns. When asked if they cost less, I was told in a curt tone no. Afraid to ask additional questions, I sent an email asking a 2nd time to speak with Dr. Burke prior to surgery but was denied and instead Jasmine called.
About 2 weeks after surgery on 4/10 my breast swelled dramatically. The breasts were very close together with visible tenting. Several times Jasmine reported not receiving messages left with reception. She never took me seriously as I expressed concerns with the swelling, then rippling and ultimately a lot of pain between the breasts leading up to my 3-month post opt appt.
At the 3-month post opt apt, I told Jasmine I felt she wasn’t taking my complaints seriously and she didn’t take that well. At one point made it seem like I was looking for pain meds. I told her if her solution was to take pain meds months after surgery, I would prefer to have them removed.
Dr. Burke didn’t touch or examine my breasts. Said the pain & swelling were normal, discussed options recommending adding mesh to help with the rippling, but understandably, wouldn't do surgery until after 6 months.
For the next 3 months I didn’t wear a bra and avoided activities that would cause stress to my chest. I returned 6 months post-surgery feeling much better. However, I still couldn’t wear a bra for more than 6 hrs without discomfort between my breasts.
But I was grateful I finally felt seen and heard. Dr. Burke physically examined them and was very confident that the 2nd surgery we discussed 3 months earlier would resolve all of the discomfort. She reviewed an approach to open (the pockets?) on the outside, giving more room and tightening the inside if necessary. I was excited to finally have everything resolved & bonus no Jasmine! But I needed to get through October’s travel before scheduling.
I was assured by Jennifer that scheduling surgery would be easy to squeeze in. But after 2 unanswered emails requesting dates, I called and learned that Jennifer was no longer there, neither of the 2 emails were received, & scheduling was more difficult than I was told.
The Deja vu of the entire situation, combined with the physical discomfort I've been managing, including the pain & fear seeing the swelling and tenting, at more than 6 months post surgery was beyond frustrating. I never yelled or threatened, and it was never my intention, but was told I said I would leave a review detailing my experience.
And because I said that, the following day Jasmine took pleasure in informing me that Dr. Burke took it as a threat and will no longer treat me. She offered to remove them but even after asking repeatedly for her to have compassion for the situation & reconsider, she refused.
Why would I ever agree to have them removed when I met with her less than a month ago and she was extremely confident the 2nd surgery to add mesh and open up the pockets on the outside would resolve all of the issues?!? I do not have a disposal income where I can throw away tens of thousands of dollars.
I don't have words to describe how the lack of compassion & delay from being forced to find a new surgeon is impacting my physical, mental & emotional health. The new patient care coordinator, Christen, had the audacity to request that I provide my new surgeon details on Monday, as if anyone can make something like that happen over a weekend.
At my initial consultation in Dec ‘24. I was told my pre-op appt for final sizing would be with Dr. Burke and it wasn't. The original nurse Sam was no longer there & Jasmine, the new nurse, was insulted when I expressed my concerns of selecting the right size in changing from a Motiva ergonomic to a Motiva round and treated me poorly from that moment on. With the current issues, obviously I was right to have concerns. When asked if they cost less, I was told in a curt tone no. Afraid to ask additional questions, I sent an email asking a 2nd time to speak with Dr. Burke prior to surgery but was denied and instead Jasmine called.
About 2 weeks after surgery on 4/10 my breast swelled dramatically. The breasts were very close together with visible tenting. Several times Jasmine reported not receiving messages left with reception. She never took me seriously as I expressed concerns with the swelling, then rippling and ultimately a lot of pain between the breasts leading up to my 3-month post opt appt.
At the 3-month post opt apt, I told Jasmine I felt she wasn’t taking my complaints seriously and she didn’t take that well. At one point made it seem like I was looking for pain meds. I told her if her solution was to take pain meds months after surgery, I would prefer to have them removed.
Dr. Burke didn’t touch or examine my breasts. Said the pain & swelling were normal, discussed options recommending adding mesh to help with the rippling, but understandably, wouldn't do surgery until after 6 months.
For the next 3 months I didn’t wear a bra and avoided activities that would cause stress to my chest. I returned 6 months post-surgery feeling much better. However, I still couldn’t wear a bra for more than 6 hrs without discomfort between my breasts.
But I was grateful I finally felt seen and heard. Dr. Burke physically examined them and was very confident that the 2nd surgery we discussed 3 months earlier would resolve all of the discomfort. She reviewed an approach to open (the pockets?) on the outside, giving more room and tightening the inside if necessary. I was excited to finally have everything resolved & bonus no Jasmine! But I needed to get through October’s travel before scheduling.
I was assured by Jennifer that scheduling surgery would be easy to squeeze in. But after 2 unanswered emails requesting dates, I called and learned that Jennifer was no longer there, neither of the 2 emails were received, & scheduling was more difficult than I was told.
The Deja vu of the entire situation, combined with the physical discomfort I've been managing, including the pain & fear seeing the swelling and tenting, at more than 6 months post surgery was beyond frustrating. I never yelled or threatened, and it was never my intention, but was told I said I would leave a review detailing my experience.
And because I said that, the following day Jasmine took pleasure in informing me that Dr. Burke took it as a threat and will no longer treat me. She offered to remove them but even after asking repeatedly for her to have compassion for the situation & reconsider, she refused.
Why would I ever agree to have them removed when I met with her less than a month ago and she was extremely confident the 2nd surgery to add mesh and open up the pockets on the outside would resolve all of the issues?!? I do not have a disposal income where I can throw away tens of thousands of dollars.
I don't have words to describe how the lack of compassion & delay from being forced to find a new surgeon is impacting my physical, mental & emotional health. The new patient care coordinator, Christen, had the audacity to request that I provide my new surgeon details on Monday, as if anyone can make something like that happen over a weekend.
Thoughtful820687's provider
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