Treatment Provider
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Traumatic Experience

22 Aug 2024
I am so sorry that you had that experience. I wish you would have told me 7 years ago. The thought of any unhappy patient is something that I take very seriously. To be honest, I can’t remember the details of your experience, but clearly it was significant enough for your decided to write a negative review 7 years later. I know there is nothing that I can do to change your experience, but I want you to know that I am sorry. Again, I don’t remember the details of your procedure, and can’t speak to it, but I don’t do capsular contracture work under local. Patients who “convulse” are having a seizure and don’t remember specific details of that event. Anyone having a seizure is a medical emergency and would have warranted canceling the procedure. Valium is a sedative and can make people feel, think, and remember things differently than they actually occur. Can I be inpatient, yes absolutely. Regardless of everything, you walked away not feeling that you got the best care and I am truly sorry for that. I wish you have reached out sooner. I am happy to talk to in person anytime. And yes, good people grow and learn from their mistakes, and people do have bad days. I know that I am not the most patient person in the world, but I certainly do want the very best for all of my patients when it comes to outcomes and their experience. So thank you very much for providing me with this feedback. Sincerely, Paul Papillion.
Provider Review

22 Aug 2024
I am so sorry that you had that experience. I wish you would have told me 7 years ago. The thought of any unhappy patient is something that I take very seriously. To be honest, I can’t remember the details of your experience, but clearly it was significant enough for your decided to write a negative review 7 years later. I know there is nothing that I can do to change your experience, but I want you to know that I am sorry. Again, I don’t remember the details of your procedure, and can’t speak to it, but I don’t do capsular contracture work under local. Patients who “convulse” are having a seizure and don’t remember specific details of that event. Anyone having a seizure is a medical emergency and would have warranted canceling the procedure. Valium is a sedative and can make people feel, think, and remember things differently than they actually occur. Can I be inpatient, yes absolutely. Regardless of everything, you walked away not feeling that you got the best care and I am truly sorry for that. I wish you have reached out sooner. I am happy to talk to in person anytime. And yes, good people grow and learn from their mistakes, and people do have bad days. I know that I am not the most patient person in the world, but I certainly do want the very best for all of my patients when it comes to outcomes and their experience. So thank you very much for providing me with this feedback. Sincerely, Paul Papillion.