Office review: impossible to give them letter to cancel for medical reasons

I gave Dr. Del Vecchio $2k as a down payment for a BBL back in 2020. I knew I didn’t want to have surgery during the summer so we scheduled for January 2021. In between the time I made the down payment and January I was diagnosed with lipedema. My doctor advised against having surgery because the results would be affected by the fact I had lipedema. As soon as I found out I delayed the surgery and then was advised to cancel all together until after I had lipedema removal surgery. Once I knew I had to cancel the surgery this I told the doctor and he stopped communicating with me. The surgery coordinator stopped responding to my emails and I couldn’t get her on the phone. They tell you you can cancel the surgery for medical reasons if you have a letter from your doctor but they made it impossible for me to give them the letter before the allotted time because they never got back to me no matter what I did. So I was basically robbed of $2k. Buyer before!