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Save Yourself the Headache and Gaslighting and Don’t Come Here.
I went to see Dr. Rich for a Botox treatment. While the staff was friendly, Dr. Rich was cold, and her tone was condescending. She kept commenting on how I had “a small forehead” (said multiple times and in an insulting manner) and “wouldn’t need too much Botox” so I would “save money when going to a doctor who charged by unit” instead of section as they do here. First red flag. I should’ve left her office then. You should never deal with a plastic surgeon who makes you uncomfortable/shames you for your features.
After she administered the treatment, I asked how many units she used to know for future reference. The other staff member in the room replied 25, and Dr. Rich gave her a look and said, “no, it was 35.” I would like to know how she used such a high dose on such “a small forehead” when it was a “preventative treatment,” according to her. I was also only treated for horizontal forehead lines, not the full section (11 lines, crows feet, etc.). That was the second red flag, but too late; I had already had the procedure done.
As I left, they said I would see the full results a week after the treatment. Nine days later and there is a noticeable difference. I now see how she used so many units. She over injected. Dr. Rich caused one of my eyebrows to drop. When I called to tell them about the issue (something that I have not experienced before), they said to wait two weeks for full results. I told them it was noticeable, and I have photos that show it. They asked that I text them pictures, and once they saw, they acknowledged the difference but said it would wear off eventually, and there’s nothing they can do. Their response shows they do not care about their patients at all. Only when I told them I would be leaving this review did they have Blanca call me and say they can offer a free touch up once the two weeks are up.
Two weeks came, and no call. I had to call them. They asked that I come in since I hadn’t seen any change. I drove there only to be told again that there is no solution. I have to wait for it to wear off. The only thing they can do is inject more Botox into my right side so that eyebrow droops over my eye as well, which would further cause my eyebrows to continue to be uneven since the Botox will wear off at different stages. What happened to me is caused by over injecting (basically confirmed by the staff member who met with me today as Dr. Rich couldn’t be bothered to see me.)
Whatever you do, do not come here. They are only after your money and do not care about their quality of work. Dr. Rich is not to be trusted with injectables. I shudder to think about how she treats patients who come to her for surgery and the trauma they undergo if that is botched as well.
After she administered the treatment, I asked how many units she used to know for future reference. The other staff member in the room replied 25, and Dr. Rich gave her a look and said, “no, it was 35.” I would like to know how she used such a high dose on such “a small forehead” when it was a “preventative treatment,” according to her. I was also only treated for horizontal forehead lines, not the full section (11 lines, crows feet, etc.). That was the second red flag, but too late; I had already had the procedure done.
As I left, they said I would see the full results a week after the treatment. Nine days later and there is a noticeable difference. I now see how she used so many units. She over injected. Dr. Rich caused one of my eyebrows to drop. When I called to tell them about the issue (something that I have not experienced before), they said to wait two weeks for full results. I told them it was noticeable, and I have photos that show it. They asked that I text them pictures, and once they saw, they acknowledged the difference but said it would wear off eventually, and there’s nothing they can do. Their response shows they do not care about their patients at all. Only when I told them I would be leaving this review did they have Blanca call me and say they can offer a free touch up once the two weeks are up.
Two weeks came, and no call. I had to call them. They asked that I come in since I hadn’t seen any change. I drove there only to be told again that there is no solution. I have to wait for it to wear off. The only thing they can do is inject more Botox into my right side so that eyebrow droops over my eye as well, which would further cause my eyebrows to continue to be uneven since the Botox will wear off at different stages. What happened to me is caused by over injecting (basically confirmed by the staff member who met with me today as Dr. Rich couldn’t be bothered to see me.)
Whatever you do, do not come here. They are only after your money and do not care about their quality of work. Dr. Rich is not to be trusted with injectables. I shudder to think about how she treats patients who come to her for surgery and the trauma they undergo if that is botched as well.
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