Incompetent and Rude Front Desk Staff

The front desk staff has changed so many times at the Kingston Pike location that they have become incompetent in respect, kindness, consideration and scheduling. A few instances I would like to illustrate as of my last few visits that have left me sorely disappointed and have decided to no longer support their practice. Recently, a front desk staff member took $80 out of my Brilliant Distinctions Program rewards and applied it to a service that I did not receive on a day that I was not even in Knoxville. After speaking to a specialist from BD and Allergan, it was evident that Gallaher's had made the mistake. When I asked that the correction be made so that I may use those rewards towards my visit that day, it took an act of Congress....and we all know how that goes. I had to physically go behind their desk and point out to Michelle where the mistake was because she could not figure it out herself. When I told her that this needed to be corrected immediately, her response was, "I don't know what to tell you." The office manager EVENTUALLY took care of it after wasting nearly 30 minutes of my time. However, Michelle was extremely rude and condescending. She has been rude on numerous occasions and seems to struggle with simple skills to do her job. On another occasion, I called to schedule an appointment for Dermalplaning and a Hydrafacial in which she asked me which service I would. like to have first! She clearly needs to be educated on simple procedures in the office so that she can answer SIMPLE questions. Can you imagine if I had a question about surgery? Another case in point is the time I was scheduled for a Clear & Brilliant laser treatment which requires you to arrive early to apply numbing cream because the laser can sting pretty badly. Michelle attempted to apply my numbing cream, but did not do it correctly nor did she apply the proper amount, leaving me to feel nearly every stroke of the laser. I'm not certain if Dr.Gallaher is aware of her incompetencies or her poor personal. skills, but as a result, I will no longer support their practice. After 3 1/2 years of being a loyal patient, sending them numerous referrals, my husband buying thousands of dollars worth of gift cards.....GOOD BYE!