Great Botox, terrible communication

I have have been here for both Botox and yearly visits. I loved my Botox experience and have a pleasant experience every time I am there. The communication on the other hand is a different story. It is very difficult to get anyone (front desk and the nurse) to answer the phone or call you back. Even calling multiple times a day, nobody seems to answer the phone. When dealing with healthcare, communication should be a number one priority.