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I had an awful experience with Dr. Roche. I would...
I had an awful experience with Dr. Roche. I would not recommend him to anybody. The following is my experience:
I went in for a consultation March 2016 and was amazed at how wonderful the staff was. They were all so kind and very helpful. I went in for lipo of my tummy and back. They gave me a price of around $9,000. I mentioned I was thinking it would be more around $6,000. She left and came back saying the dr really wanted to help me and added in my inner and outer thighs and the new price was $6,400. I was ecstatic. Although, I didn't think my legs needed to be touched. I figured he was the doctor and probably knew best. So I went along with it. Scheduled my surgery for 3 weeks out. I had to pay in full that day per their policy.
I had my surgery. 3 months after things were not healing as I had hoped. I had some very deep and long divots in my legs and tummy. I called their office and they brought me in. Told me that I would not see full results for up to a year. I did come back after 6 months and things had gotten worse. Dr. Roche and his staff agreed that I had some disfigurement. I was told I could have the surgery redone. I would only have to pay for anesthesia ($1,800). I thought that was a fair deal.
Prior to my 6 month visit I had written a review of my story to that point. It was not negative or positive. It was just the truth. Before my surgery would be corrected Dr. Roche's staff asked me to remove my review. It took me some time to figure out how to remove it, but I finally figured it out and did in fact remove it. Also, at this point they had my $1,800. At this time I had also requested a copy of my records. I was charged $75.00 for that and never received my records still to this day.
I was then told I had to come in to schedule my appointment. That seemed unusual. I came in though. I was ambushed (for lack of a better word) by Dr. Roche and his staff in a very small room. I was told that I had lied on the very first piece of paper I had filled out there regarding what medications I was taking. I did not lie and I had the proof to disprove why they thought I had lied. But, at this point they did not want to deal with me at all anymore. They had my $1,800 and my $75.00 and had no intention of returning it or doing my surgery.
I was then told the only way I could get my money back was if I signed a piece of paper saying (essentially) that I would never write another review about Dr. Roche, I would never come back to their office and some other absurd requests. I consulted with a lawyer as to if I had to sign this to get my money back. I was told no. Although, I had no other recourses to get my money back.
To this day I have not received my $75.00 for my records I did not receive or the $1,800 for the surgery they never did.
I have however gone to a more reputable doctor and had all the damage done by Dr. Roche corrected.
I went in for a consultation March 2016 and was amazed at how wonderful the staff was. They were all so kind and very helpful. I went in for lipo of my tummy and back. They gave me a price of around $9,000. I mentioned I was thinking it would be more around $6,000. She left and came back saying the dr really wanted to help me and added in my inner and outer thighs and the new price was $6,400. I was ecstatic. Although, I didn't think my legs needed to be touched. I figured he was the doctor and probably knew best. So I went along with it. Scheduled my surgery for 3 weeks out. I had to pay in full that day per their policy.
I had my surgery. 3 months after things were not healing as I had hoped. I had some very deep and long divots in my legs and tummy. I called their office and they brought me in. Told me that I would not see full results for up to a year. I did come back after 6 months and things had gotten worse. Dr. Roche and his staff agreed that I had some disfigurement. I was told I could have the surgery redone. I would only have to pay for anesthesia ($1,800). I thought that was a fair deal.
Prior to my 6 month visit I had written a review of my story to that point. It was not negative or positive. It was just the truth. Before my surgery would be corrected Dr. Roche's staff asked me to remove my review. It took me some time to figure out how to remove it, but I finally figured it out and did in fact remove it. Also, at this point they had my $1,800. At this time I had also requested a copy of my records. I was charged $75.00 for that and never received my records still to this day.
I was then told I had to come in to schedule my appointment. That seemed unusual. I came in though. I was ambushed (for lack of a better word) by Dr. Roche and his staff in a very small room. I was told that I had lied on the very first piece of paper I had filled out there regarding what medications I was taking. I did not lie and I had the proof to disprove why they thought I had lied. But, at this point they did not want to deal with me at all anymore. They had my $1,800 and my $75.00 and had no intention of returning it or doing my surgery.
I was then told the only way I could get my money back was if I signed a piece of paper saying (essentially) that I would never write another review about Dr. Roche, I would never come back to their office and some other absurd requests. I consulted with a lawyer as to if I had to sign this to get my money back. I was told no. Although, I had no other recourses to get my money back.
To this day I have not received my $75.00 for my records I did not receive or the $1,800 for the surgery they never did.
I have however gone to a more reputable doctor and had all the damage done by Dr. Roche corrected.
Provider Review
Facial Plastic Surgeon, Board Certified in Otolaryngology – Head and Neck Surgery
43494 Woodward Ave., Bloomfield Hills, Michigan
Interactions with the “Dr” and his staff were great. Right up until I paid them. I remember coming out of Surgery asking my friend who drive me if she thought they were rushing me. They were stuffing me in my garment like a rag doll. All interactions after my surgery were awful. They made me feel like I was bothering them when I pointed out things that had gone wrong with my Surgery.