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2 months ago I had the Alma Harmony XL Pro IPL to...

2 months ago I had the Alma Harmony XL Pro IPL to treat sunspots on my arm. It was a demo and the settings clearly were WAY too strong and left me with white rectangular box shape burns. I am not sure if the Alma representative put incorrect settings or the device was defective and gave incorrect automated settings- either way it looks like I'm permanently scarred.
After the initial welts subsides (a few days) the rectangles were scabbed for about 2 weeks. Once the scabs fell off it left me with white rectangles on my arm...I am constantly wearing long sleeves to cover up the marks because of embarrassment and I get depressed looking at them :(
The Alma website says "The treatments are specially designed for patient comfort and are safe and effective for all skin types, including dark skin." The scary part is this happened because the settings were wrong and this was put in by an ALMA TRAINED REPRESENTATIVE...how can you be so negligent? Not sure how this happened to me but i will NEVER do an IPL treatment again!!