POSTED UNDER Sclerotherapy REVIEWS
43 Yrs. Old, 4 Kids, Needed a Major Pick Me Up After my Baby Passed Away - Beverly Hills, CA
ORIGINAL POST
Wanted my face to look a little younger, scars a...
mikeandjilldMarch 20, 2017
$8,000
Wanted my face to look a little younger, scars a little better and some veins on my legs to go away. Your charged for things that you don't want or weren't discussed. They knew I was coming and nothing was ready, the guy asked me what I was having done! Way too many procedures were done at once when only 1 or 2 areas of vein removal on the legs should be done at a time. All 4 areas were done along with multiple facial procedures. It was 3,000 for the legs which is unheard of and most of the veins weren't even touched. It's been almost 5 weeks and they look the same, maybe even worse. I only wanted my lower legs done and I should of spoke up for myself. Alarms were going off in my head to not have this done here since there were zero reviews on it and the cost is not anywhere even close to what places that specialize in just that charge! One of the biggest mistakes of my life.
mikeandjilld's provider
Replies (3)
April 3, 2017
It is very unfortunate for us to know that you were not pleased with your appointment experience. We strive to ensure that each and every one of our patients feel very confident and pleased with the results of their treatment! Our office did reach out to you and has corrected the billing issue, but we are more than happy to further discuss any issues that may be preventing you from having a positive experience.
April 27, 2017
Wow, a very textbook answer. As I said, NO ONE from the office called, including the doctor as they said they would! Absolutely NO response to my emails that were sent repeatedly just in case you didn't get them! The only emails I have received from Dr. Emer's office have been links too watch Jason Emer on Extra and links to procedures and the office is moving to a different location! Get those all the time but never a response to my email! So No, this office has NOT returned any phone calls as promised or replied to any emails! The only reason the billing issue was fixed is because we had to get the bank involved because it was clear someone has screwed up and had no intentions of making it right. We were told it was being fixed, so and so would call, email, blah, blah! It was all BS!
Finally, after going through several people who had no idea how to do anything, much less did anything they said they were gonna do, it was fixed since you realized we weren't just gonna forget about it! I fully believe this would still be an issue had we not of gotten the bank involved!
So NO, your office did NOT reach out, to follow up, return phone calls, or respond to emails! That is a complete lie.
Thank you for sharing your experience. I hope you find support in the community.