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Good work, but privacy violated - my update.
Based on a comment that I just received, I must provide an update so that I can explain my entire experience. I also want to make my message very clear: IF YOU WISH TO MAINTAIN YOUR PRIVACY, THAT IS YOUR DUTY AND YOUR RIGHT.
As I said, I do not want to smear Dr. Rahal and his staff, but I have to be truthful in that they were negligent regarding my privacy both during and after surgery. As I mentioned, the results are looking good, but it is not cool that I am left with a memory that my privacy was violated.
Not to mention, I am thinking of having a little additional work done, and I could not imagine going through that horrifying experience again. It has made me extremely gun-shy, and now I have to go through the process of looking at every doctor with a magnifying glass, probably unfairly.
PRE-CONSULTATION: Let it be very clear that I am a very meticulous person. I can't stand misspelled words, bad grammar, and all of the things that a doctor's office staff should have mastered. I dot every i and cross every t, and being that this was my first surgery, I was especially cautious. Straight away, I noticed that correspondences were really sloppy -- messy emails with no grammar and no complete sentences, my initial phone consultation time was fumbled, and things like that. It sent a red flag, but I didn't want to let that deter me.
CONSULTATION: When I arrived at Dr. Rahal's office for my in-person consultation, pre-surgery day, you better believe that I read over every single document. There were two documents stating that you would allow Dr. Rahal to use your images for educational purposes. I let the admin staff know that I was NOT ok with this. So they gave me two additional documents to sign -- one was the HIPAA form (which has to do with privacy of your medical records), and the other was a form denying consent for images to be used on social, or anywhere else.
Then I had this conversation with Dr. Rahal, and he understood. He asked if it was ok if he let the social media guy in the room, just to take the images, but nothing would be posted. By this time, I trusted him, so I said that I'd be ok with that, ONLY WITH THE UNDERSTANDING THAT NOTHING WOULD BE POSTED.
SURGERY DAY: Dr. Rahal went through the plan again with me. He understood 100% that images could not be used. Also, I modified two of the paper documents I'd signed at the surgery center, to ensure it was clear that they could not use my images.
7 HOURS POST SURGERY: I woke up, go to his Instagram stories, and who was on it? ME!
These fools actually had the nerve to post an entire Instagram story showing my images WHILE I WAS UNDER ANESTHESIA! I was horrified! I woke up around 8pm and tried calling everyone - the Doctor's office, I texted them, and no one picked up. I was hysterically crying, I didn't know what to do. I actually screen-shotted every clip and sent the story to myself,
ONE MORNING POST SURGERY: The Social Media Media Director actually had the nerve to contact me via text to say that "Nothing was posted of you on social media." He must have thought that he was dealing a drowsy idiot, because I had to correct him and let him know that I had screenshots in hand. Then he went silent.
Dr. Rahal called me and acted so nonchalant, like, "Oh, I didn't think I saw your image on social media". I was like, "Um, do you want me to send you the screenshots?" He actually said that he felt embarrassed because he didn't "check all of the social media slides." When in fact, he was on Instagram Stories with a complete introduction saying where I was from, how I just came in to LA the day prior to have the consultation, and then the story went into the shots with me in surgery, showing my body my tattoo and everything. So I never believed that this was a slip. He planned it with his social media guy 100%, in my opinion. And at the end of the conversation, he told me he was "embarrassed." I was thinking, "Well how do you think I FEEL?"
And when I went for a 5-day post-op consultation, everybody was looking at me all weird, and one woman on his staff goes, "How are you feeling?....Do you follow Dr. Rahal's social media?" Totally random, right? NOT. I was like, "Um, YEAH." I didn't even want to get into it. And another post-surgery note, because I also had my arms lipo'd, would you believe they didn't even sell the arm garment? I had to stay in that disgusting leaky garment for like 5 days because I had to buy an arm compression garment from Amazon. Anyway, that's minor compared to what I went through.
FINAL WORDS: Dr. Rahal is an adept plastic surgeon. He did a great job on my body and I won't deny that. Sadly, for me, I can not leave it at that. Yes his social media account is pretty, and taking all the time to explain the surgical processes is super helpful, but when you violate my privacy and my trust, I have to be upfront so that other people won't have to go through this. [And that goes for every medical service I receive, whether it be my general practitioner, my dentist, my obgyn, my acupuncturist - these are 360-degree services would never violate my privacy].
I had actually signed FOUR documents that stated I would NOT allow my photos or likeness to be used on Social Media - two at Dr. Rahal's office, and two at the surgery center. I even spoke with Dr. Rahal's staff prior to surgery, and was explicit with Dr. Rahal that I did not want my images shared on social media, POINT BLANK. We came to an understanding very quickly. But I felt that he and his staff were very deceptive, posting an entire Instagram Story of my surgery. Needless to say, I was HORRIFIED.
I actually screenshotted it, sent the story to myself, and when I confronted them with it, his social media director actually took everything down, and had the nerve to deny that anything was posted. I had to check him quickly and let him know that I had the images saved on my phone. Anyway, I'm glad that you had a decent experience. I never sued him, but surely I could have. I'm sure he learned a little bit about not messing around with a patient in that way. I hope that your recovery goes well too.
As I said, I do not want to smear Dr. Rahal and his staff, but I have to be truthful in that they were negligent regarding my privacy both during and after surgery. As I mentioned, the results are looking good, but it is not cool that I am left with a memory that my privacy was violated.
Not to mention, I am thinking of having a little additional work done, and I could not imagine going through that horrifying experience again. It has made me extremely gun-shy, and now I have to go through the process of looking at every doctor with a magnifying glass, probably unfairly.
PRE-CONSULTATION: Let it be very clear that I am a very meticulous person. I can't stand misspelled words, bad grammar, and all of the things that a doctor's office staff should have mastered. I dot every i and cross every t, and being that this was my first surgery, I was especially cautious. Straight away, I noticed that correspondences were really sloppy -- messy emails with no grammar and no complete sentences, my initial phone consultation time was fumbled, and things like that. It sent a red flag, but I didn't want to let that deter me.
CONSULTATION: When I arrived at Dr. Rahal's office for my in-person consultation, pre-surgery day, you better believe that I read over every single document. There were two documents stating that you would allow Dr. Rahal to use your images for educational purposes. I let the admin staff know that I was NOT ok with this. So they gave me two additional documents to sign -- one was the HIPAA form (which has to do with privacy of your medical records), and the other was a form denying consent for images to be used on social, or anywhere else.
Then I had this conversation with Dr. Rahal, and he understood. He asked if it was ok if he let the social media guy in the room, just to take the images, but nothing would be posted. By this time, I trusted him, so I said that I'd be ok with that, ONLY WITH THE UNDERSTANDING THAT NOTHING WOULD BE POSTED.
SURGERY DAY: Dr. Rahal went through the plan again with me. He understood 100% that images could not be used. Also, I modified two of the paper documents I'd signed at the surgery center, to ensure it was clear that they could not use my images.
7 HOURS POST SURGERY: I woke up, go to his Instagram stories, and who was on it? ME!
These fools actually had the nerve to post an entire Instagram story showing my images WHILE I WAS UNDER ANESTHESIA! I was horrified! I woke up around 8pm and tried calling everyone - the Doctor's office, I texted them, and no one picked up. I was hysterically crying, I didn't know what to do. I actually screen-shotted every clip and sent the story to myself,
ONE MORNING POST SURGERY: The Social Media Media Director actually had the nerve to contact me via text to say that "Nothing was posted of you on social media." He must have thought that he was dealing a drowsy idiot, because I had to correct him and let him know that I had screenshots in hand. Then he went silent.
Dr. Rahal called me and acted so nonchalant, like, "Oh, I didn't think I saw your image on social media". I was like, "Um, do you want me to send you the screenshots?" He actually said that he felt embarrassed because he didn't "check all of the social media slides." When in fact, he was on Instagram Stories with a complete introduction saying where I was from, how I just came in to LA the day prior to have the consultation, and then the story went into the shots with me in surgery, showing my body my tattoo and everything. So I never believed that this was a slip. He planned it with his social media guy 100%, in my opinion. And at the end of the conversation, he told me he was "embarrassed." I was thinking, "Well how do you think I FEEL?"
And when I went for a 5-day post-op consultation, everybody was looking at me all weird, and one woman on his staff goes, "How are you feeling?....Do you follow Dr. Rahal's social media?" Totally random, right? NOT. I was like, "Um, YEAH." I didn't even want to get into it. And another post-surgery note, because I also had my arms lipo'd, would you believe they didn't even sell the arm garment? I had to stay in that disgusting leaky garment for like 5 days because I had to buy an arm compression garment from Amazon. Anyway, that's minor compared to what I went through.
FINAL WORDS: Dr. Rahal is an adept plastic surgeon. He did a great job on my body and I won't deny that. Sadly, for me, I can not leave it at that. Yes his social media account is pretty, and taking all the time to explain the surgical processes is super helpful, but when you violate my privacy and my trust, I have to be upfront so that other people won't have to go through this. [And that goes for every medical service I receive, whether it be my general practitioner, my dentist, my obgyn, my acupuncturist - these are 360-degree services would never violate my privacy].
I had actually signed FOUR documents that stated I would NOT allow my photos or likeness to be used on Social Media - two at Dr. Rahal's office, and two at the surgery center. I even spoke with Dr. Rahal's staff prior to surgery, and was explicit with Dr. Rahal that I did not want my images shared on social media, POINT BLANK. We came to an understanding very quickly. But I felt that he and his staff were very deceptive, posting an entire Instagram Story of my surgery. Needless to say, I was HORRIFIED.
I actually screenshotted it, sent the story to myself, and when I confronted them with it, his social media director actually took everything down, and had the nerve to deny that anything was posted. I had to check him quickly and let him know that I had the images saved on my phone. Anyway, I'm glad that you had a decent experience. I never sued him, but surely I could have. I'm sure he learned a little bit about not messing around with a patient in that way. I hope that your recovery goes well too.
Good Work, but Privacy Violated.
This is a tough review to write, because Dr. Rahal is VERY talented, and overall I am happy with the work. But he and his staff ABSOLUTELY violated my privacy by posting my video on social media without my permission.
Provider Review
