POSTED UNDER Breast Augmentation REVIEWS
Office review: Dr. Marshall Partington - Kirkland, WA
ORIGINAL POST
This office is a big headache. I was supposed to...
206islandkweenJuly 6, 2016
$7,000
This office is a big headache. I was supposed to have my BA done with him. But they cancelled my surgery. At my first consultation they said that it was free but they turned around and charged my insurance for the fee. At that first consultation it was a little rushed and it seemed as if they weren't that interested with my questions. At the Pre-Op appointment I was totally rushed due to the Doctor was in surgery. I wasn't aware that I was not going to meet with him. Instead I met with some type of nurse, but not an RN. I had lots of questions, but she was rushing me because she had to get back to the surgery room. I was told at my Pre-Op appointment that I would be meeting with the Doctor to answer some final questions or concerns that I had. Instead he had scheduled a surgery the same date. I was literally in and out that day in 10min. I was going to cancel my surgery in all that day.But I was really wanting this procedure done to make me feel complete. So I went through with it still. 2 days before the surgery I had called multiple times to the office and emailed 3 different people with in that office. To let them know that I have still been smoking and if it was ok to still proceed with the Surgery. I had gotten no phone call back or email till 2 days after the surgery was cancelled. They then said that they will be reviewing if I would get a refund or not. But I didn't sign anything in regards to losing my money. The only thing was I knew I wouldn't be getting back is the deposit. I get an email 3 days after that stating I would be getting only half of my money back. I asked why? There were no services rendered so I need all of it back. I also informed them that I know I would not be getting my deposit that i put down before the preop back. And that i didn't see anything that I signed within the forms that I wouldn't be getting all my funds back if surgery was cancelled. I also let them know that they cancelled the surgery and not myself. The office manager or coordinator Mandy Mills emailed me and said that was all that I was getting back was half and that this was the end of the refund sitiuation. I have emailed numerous times. but no response. They are very unprofessional! I wouldn't recommend him or his office to anyone! Just very bad service. Oh and I don't see why I was never able to speak to or contact the Doctor myself. I always had to speak to someone else. They are money hungry!
206islandkween's provider
Replies (4)
July 15, 2016
Hello, this is Mandy - the practice manager.
Your surgery was canceled because you had failed to follow the Doctors specific orders of discontinuing cigarette smoking which would have been detrimental to your healing. Your surgery was canceled the morning that you came in for your surgery due to the fact that Dr. Partington did not want you to incur wound healing.
Our surgical cancellation policy is such that patients pay a $1500 fee to reschedule - this is customary in the plastic industry. Due to the fact that your surgery was covered by insurance - you never would have paid that fee. The balance that you had with the practice was legally our right to keep based on your non-compliance and ultimate cancelation of surgery.
Yet we even refunded that money back to you.
Dr. Partington and the entire staff spent well over 4 hours of clinic time with you. This included your consultation which was well over 1.5 hours with the Doctor. Your pre-op which was over an hour with our nurse, hours spent with our medical biller getting your surgery authorized and hours spent on e-mails back and forth with your decisions to schedule.
We are very diligent with instructions for our patients care, it is the most important part of what we do - a safe and beautiful outcome.
Do to the length of time that we spent with you and your ultimate non-compliance we dismissed you as a patient.
We wish for you the best and felt it important that the Realself community knew the entire story.
Your surgery was canceled because you had failed to follow the Doctors specific orders of discontinuing cigarette smoking which would have been detrimental to your healing. Your surgery was canceled the morning that you came in for your surgery due to the fact that Dr. Partington did not want you to incur wound healing.
Our surgical cancellation policy is such that patients pay a $1500 fee to reschedule - this is customary in the plastic industry. Due to the fact that your surgery was covered by insurance - you never would have paid that fee. The balance that you had with the practice was legally our right to keep based on your non-compliance and ultimate cancelation of surgery.
Yet we even refunded that money back to you.
Dr. Partington and the entire staff spent well over 4 hours of clinic time with you. This included your consultation which was well over 1.5 hours with the Doctor. Your pre-op which was over an hour with our nurse, hours spent with our medical biller getting your surgery authorized and hours spent on e-mails back and forth with your decisions to schedule.
We are very diligent with instructions for our patients care, it is the most important part of what we do - a safe and beautiful outcome.
Do to the length of time that we spent with you and your ultimate non-compliance we dismissed you as a patient.
We wish for you the best and felt it important that the Realself community knew the entire story.
June 8, 2017
Had same thing happen to me. I was paying out of pocket and some "nurse" which is an MA was doing my preop and treated me like I'm just some number during which visit I thought of cancelling the whole thing ( which I should have). But she called in Mindy and after her talking to me I agreed. I think the doctor is nice but not very straightforward and staff is whole different store. P.s. Shauna the esthetician is great with lasers and Dr. Windle is good with injections that's the only reason I would go back to this office.
UPDATED FROM 206islandkween
Refund
206islandkweenJuly 15, 2016
I have gotten the rest of my refund back. I guess it took for me to write this review for them to refund my money back. Or maybe they just got tired of me emailing them every week. Or maybe they just seen that they were at fault? I don't know. But I'd just like to thank for refunding my money back.
Thanks for sharing your story. I hope you'll find support within the community.