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Terrible Service
Destination Beauty at your own risk
I spent over 2 years talking to a rep at Destination Beauty before deciding to go through with my surgery, I had a full facelift, neck lift, and direct brow lift, in that 2 years whenever I emailed them they responded right away, once I got there everything was great up until I had made my payment, then I could no longer get any response or help from them. I was given about 30 pages of consent forms to sign as I was lying on moving trolley waiting to go into surgery, I had no chance to read them but I had been at the Hospital since 10:30 am and my surgery was not until 9:00 pm. I woke up in ICU I needed to pee and kept calling out to the nurse who I could see outside my room, but they just ignored me, I also needed my medication as I have been taking it for over 30 years and I was having withdrawals, I ended up having to bang on the side of the bed with a bedpan to get someones attention, an orderly finally came in and I asked him to please go get my medication, I gave him my room number but never saw him again, finally a nurse came in and I told her i had to pee and she said that I had a catheter in and I should not feel the need to pee, so I ended up wetting the bed as the catheter was not in properly and I finally got my medication. I was moved to my hospital room where they kept trying to feed me normal food, I could not open my mouth due to swelling and kept asking for a liquid meal replacement but they did not understand English, finally a nurse who spoke English came in and she bought me Ensure, I asked her to check that it did not have any artificial sweeteners as I am allergic to them, she said no it was normal sugar. Well I had a severe allergic reaction as there was sucrose in it, I kept asking for a nurse from Destination Beauty as their office is just downstairs, and I emailed my rep many times but got no response. I was sent back to the resort and I struggled to eat as the resort has no restaurants or room service and I was too weak and disorientated to go out myself. When I finally met up with other people who were there I heard very similar complaints, only 1 person out of about 20 was happy with the way Destination Beauty had treated them. I also discovered that all my money had been stolen whilst I was in the hospital. I was unable to see for 5 days after surgery due to reaction to Ensure and felt totally alone as Jeezy my rep was just ignoring me, the nurse came to visit and she heard what had happened and quickly ordered me some food. I was unable to call any of the numbers Destination beauty had given me in case i needed any help, the recording said that all numbers do not exist and when I finally saw Jeezy she told me that you can only ring those numbers from Australia!! When my sister complained on their Facebook page they quickly called me to find out what was wrong and then all the staff who had previously been very nice to me became rude, they are all linked ,Destination Beauty, The Somerset resort, and the Hospital. I was very glad to get out of Bangkok and can only say if you decide to Bangkok for surgery don"t go alone as you will need someone to care for you, the resort is fine and they serve breakfast, but they do not have room service, if not for the nurse and one nice doorman I would not have had any food other than breakfast, you can upgrade to a better hotel but this option was not offered to me I found out from another client who was staying at The Oakes resort.
I think the Doctor did a good job and I was able to do all my own aftercare because I had worked with Plastic Surgeons before so I had no complications.
I spent over 2 years talking to a rep at Destination Beauty before deciding to go through with my surgery, I had a full facelift, neck lift, and direct brow lift, in that 2 years whenever I emailed them they responded right away, once I got there everything was great up until I had made my payment, then I could no longer get any response or help from them. I was given about 30 pages of consent forms to sign as I was lying on moving trolley waiting to go into surgery, I had no chance to read them but I had been at the Hospital since 10:30 am and my surgery was not until 9:00 pm. I woke up in ICU I needed to pee and kept calling out to the nurse who I could see outside my room, but they just ignored me, I also needed my medication as I have been taking it for over 30 years and I was having withdrawals, I ended up having to bang on the side of the bed with a bedpan to get someones attention, an orderly finally came in and I asked him to please go get my medication, I gave him my room number but never saw him again, finally a nurse came in and I told her i had to pee and she said that I had a catheter in and I should not feel the need to pee, so I ended up wetting the bed as the catheter was not in properly and I finally got my medication. I was moved to my hospital room where they kept trying to feed me normal food, I could not open my mouth due to swelling and kept asking for a liquid meal replacement but they did not understand English, finally a nurse who spoke English came in and she bought me Ensure, I asked her to check that it did not have any artificial sweeteners as I am allergic to them, she said no it was normal sugar. Well I had a severe allergic reaction as there was sucrose in it, I kept asking for a nurse from Destination Beauty as their office is just downstairs, and I emailed my rep many times but got no response. I was sent back to the resort and I struggled to eat as the resort has no restaurants or room service and I was too weak and disorientated to go out myself. When I finally met up with other people who were there I heard very similar complaints, only 1 person out of about 20 was happy with the way Destination Beauty had treated them. I also discovered that all my money had been stolen whilst I was in the hospital. I was unable to see for 5 days after surgery due to reaction to Ensure and felt totally alone as Jeezy my rep was just ignoring me, the nurse came to visit and she heard what had happened and quickly ordered me some food. I was unable to call any of the numbers Destination beauty had given me in case i needed any help, the recording said that all numbers do not exist and when I finally saw Jeezy she told me that you can only ring those numbers from Australia!! When my sister complained on their Facebook page they quickly called me to find out what was wrong and then all the staff who had previously been very nice to me became rude, they are all linked ,Destination Beauty, The Somerset resort, and the Hospital. I was very glad to get out of Bangkok and can only say if you decide to Bangkok for surgery don"t go alone as you will need someone to care for you, the resort is fine and they serve breakfast, but they do not have room service, if not for the nurse and one nice doorman I would not have had any food other than breakfast, you can upgrade to a better hotel but this option was not offered to me I found out from another client who was staying at The Oakes resort.
I think the Doctor did a good job and I was able to do all my own aftercare because I had worked with Plastic Surgeons before so I had no complications.
Provider Review
Destination Beauty Bangkok