POSTED UNDER Brazilian Butt Lift Reviews
Brazilian butt lift appointment cancelled - customer service lacking
UPDATED FROM OptimisticPalm
1 year post
Dr. Salama's office Fails at customer service.
WORTH IT$7,575
Hello My BBL Sisters,
So just an update and a close out on this doctor. So Ruben calls me and tells me we are basically NOT a match. I guess they don't like when people express their own opinions. So he decided that Salama would NOT work with me and my appointment was cancelled. Apparently the receptionist told him I hung up on her. So I am calling you for information and I hang up on you??? What type of sense does that make? Ah none! Then he said well I just don't feel expectations are being met on either side. I say Ruben I have called 2 times??? I am on Magic jack calling from across the world?? Anyway life goes on.
So what do I take away:
Salama's office now has an established business so customer service is obviously lacking. Ruben attempted to tell me Nancy was out of town.. Oh so none of her emails will be answered? Right. Salama IS over booking and handing off some of his patients to his partner doctor and customer service is falling to the wayside. Perhaps if he didn't over work himself and over book he could figure out why these women are being maimed! I digress...
I will be having my procedure with another doctor. Honestly I have not been feeling comfortable since Salama has been having all these complications aka burns aka skin necrosis. So this is all for the best. As the saying goes "One Monkey don't stop no show!"
I wish you all well and happy healing!
So just an update and a close out on this doctor. So Ruben calls me and tells me we are basically NOT a match. I guess they don't like when people express their own opinions. So he decided that Salama would NOT work with me and my appointment was cancelled. Apparently the receptionist told him I hung up on her. So I am calling you for information and I hang up on you??? What type of sense does that make? Ah none! Then he said well I just don't feel expectations are being met on either side. I say Ruben I have called 2 times??? I am on Magic jack calling from across the world?? Anyway life goes on.
So what do I take away:
Salama's office now has an established business so customer service is obviously lacking. Ruben attempted to tell me Nancy was out of town.. Oh so none of her emails will be answered? Right. Salama IS over booking and handing off some of his patients to his partner doctor and customer service is falling to the wayside. Perhaps if he didn't over work himself and over book he could figure out why these women are being maimed! I digress...
I will be having my procedure with another doctor. Honestly I have not been feeling comfortable since Salama has been having all these complications aka burns aka skin necrosis. So this is all for the best. As the saying goes "One Monkey don't stop no show!"
I wish you all well and happy healing!
UPDATED FROM OptimisticPalm
1 year post
Does Good Customer Service Matter anymore???
Ok ladies a quick update to hear what your thoughts are. Maybe I am just tripping or maybe not! I call Dr. Salama's office and you can not go a step further without giving the receptionist your FULL NAME and the reason for your call when I specifically asked to speak to Nancy. This is clearly NOT a personal call. She then tells me she can't transfer me with out my full name and the reason for my call.. So since when do I have to divulge all of my private/confidential information to speak to someone in my doctors office???? I went to this doctor 2 years ago why? Because of how sweet Nancy was and Nomie was to me. Now apparently you can NOT get through to them because you can't talk to them you must talk to why they tell you to talk to.
I would imagine with all the back drama and burn drama they would be more receptive to patients... Perhaps this is a sign?...
I would like to know what your thoughts on the matter are?
Thank you my BBL Sisters.
I would imagine with all the back drama and burn drama they would be more receptive to patients... Perhaps this is a sign?...
I would like to know what your thoughts on the matter are?
Thank you my BBL Sisters.
Replies (5)
You're totally not tripping on their customer service, I couldn't even get a call back from them anymore or even an email. I've changed doctors because I just couldn't deal with that kind of disrespect, yeah, I get that they're all busy but they should really show more attention and respect to their patients or soon to be patients. Sigh.
Hmm, interesting. Who did you change to? I am not in the country and have a short window for my procedure. Even after all the emailing back and forth to speak to Nancy no call back and I am in ASIA!!! Not around the damn corner. It is 5am here!
Good luck round 2. Check out airBnB.com for places to stay :)
Thanks Hollywood found a place on Flipkey but now things are kinda iffy.. The office is acting really funny these days! Not liking the new I need to tell the receptionist all my business to speak to Nancy or she won't put her on the damn phone! Great customer service amongst all the current bad press.
to be honest, i found that very professional, i ask of my assistants the same for a reason. U want to be able to serve your clients and patients the way they deserve, so by asking important questions as this helps to serve you better , is just my opinion. I do get though the annoying part to tell receptionist your private business , but also remember they are a part of the medical group so they do have access to your medical chart, social , notes and all they are trying to do is make easier for the person taking the call :) I must say emails are not as fast and the responses don't add up , is pretty much standard. I had revision with him 5 weeks ago and been trying to get responses to my issues but have not been able to feel satisfied with responses i m getting. I live 4 hours away so i m requesting follow up appointment with salama. Sometimes is best to speak to the main source to get to the bottom of problems. Hope everything goes smooth with you . take care
Well If I specifically ask for Nancy that is the person I am comfortable talking to I don't see why she won't even hand over the phone until I give her all my details. I am not doing it! That is like me talking to Nancy about my surgery or the "burn girls." I will talk to Salama. I think it is pointless. If this is the way they will proceed I see it hard for that business to flourish. But who am I just another bag of money!
Sadly but true.... Just another dime on his pocket
I agree with missRT. The receptionist asks that because sometimes she is able to help u herself. But if you tell her that u would like nancy to call u when she can she will do just and nancy Ofcourse will call u back.
Well Nancy didn't call me back Just Ruben telling me she is busy talk to receptionist. I am beyond annoyed at this point.
;( oh no that was def not a good answer. Oh hell no
lol, well he did say it MUCH nicer than that. lol But end result Nancy did not call me. I am sure they will call me in a few days for payment. Now that they are very good at!
Lol u know it . Take advantage and have list of questions ready ;) don't give credit card number until she is done answering questions .
I agree with you 100% and they have attitude
Thank you. If you have poor customer service what do you really have. People will may forget what you have said but will always remember how you have made them feel. I use to have this GREAT Internist doctor. But his receptionist was a straight "witch!" Needless to say I stopped going to him and so did many others.. Eventually he moved into a smaller office and replaced the snotty receptionist! I was no longer interested. Customer service is everything!
I think it goes with the territory lol in the area there even my teenage son noticed he said mom did u notice you have to say 3 times thank u to get a cold youre welcome, were from midwest not used to the attitude lol
Wow it didn't use to be this way 2 years ago when he was on the rise... IJS!
I just don't know. I think when your building a business your super aware of the little things. Then when business booms you could care less since the bag of money is rolling in!
Totally
UPDATED FROM OptimisticPalm
1 year post
23 months post op BBL with Salama
Sorry this pic didn't post. Darn site..
Replies (5)
http://www.vrbo.com check out this site, it's renting directly from the owner and they have very good prices
Hey girl I am all over their sites day and night. I think I have 2 possibles on Hollywood beach. I for $750 for 10 days and a 2 bedroom for $950 for 10 days. I need a door between me and my brother he snores like a damn grizzly!
Wow your buns really fluffed out over time !! :-D
Thanks Hollywood, I need more projection, but yes I do look better than before. I really like Salama's work. I have seen better and am just hoping for more POW in round 2!
@optimistic you should def get more pow! Lol
Also check out AirBnB for apartment rentals. :)
Thanks I am looking everywhere I haven't paid on anything yet. I want to be near the beach although can't be in the sun and want to be near Salama.
Good luck hun i will follow your journey
Thanks Gotabooty!
When in june u going i am gone be there from june 2 nd-10th
Replies (5)