About to Have Revision Surgery - Atlanta, GA

Hello--I'm having a similar problem but my issues are w/both rhinoplasty and chin augmentation. My doctor also refuses to acknowledge any possibility of error. Meanwhile, I've gotten both a second and third opinion and they both said the exact same things. The bottom line is that both the nose and chin require revision. My question is how did you manage to get your original surgeon to refund some of your money/pay for the revision procedure? My doctor states all over his website not to worry that he'll gladly correct any mistakes for only the cost of anesthesia--great lot of good that does, though, if he refuses to acknowledge his patient's post-surgical problems! Any advice as to how you navigated through all of this would be greatly appreciated! And, I hope you're doing well and I'm glad that you're chin was improved to at least some degree.
Thanks!
asnowpea

Dear Au Contraire, We’re sorry to hear of your troubles as satisfaction along with patient safety are our primary goals; however, we feel like many of your statements are unfair given the things that were discussed with you during consultation, consent, and follow-up. 5% of operations require some touchup which we offer at no expense to the patient. The risk of requiring this secondary surgery is clearly explained in both pre-treatment consent forms and in our estimates provided at the time of surgery. The fact remains that we offered to complete the surgery on your behalf, but you chose to pursue additional surgery with another provider after you moved away from our office because it was more convenient for you to be looked after there. We also offered you a refund to cover the expense of revisionary surgery at your new clinic. Facial surgery swelling takes at least one year to resolve as we indicated during your pre-op visit and post-operative follow-up appointments. We understand your anxiety regarding asymmetry but it was perfectly reasonable to assume that what you were noticing was post-operative swelling. Confirmation via CAT scan was helpful in your diagnosis. As well, we communicated with your surgeon for the purposes of continuing care. We say all this just to make known that you were, in fact, given the upmost quality care and attention. We encourage you, as we have from the beginning, to communicate with your surgeon directly to reduce the risk of any complications and address them in a timely manner.